Here, I devised best-practices for successful delivery of asset management and investment specialist projects and operational management within a globally recognised, market leading brand. Executed exceptional customer service across multiple channels and locations. Facilitated unique international client base through detailed content analysis. Recognised for creating and providing world class content solutions for various clients including, Reuters News, Legal & General and Blackrock Investment Management.A few key contributions in this tenure include:★ Improved finance technology solutions, such as screen sharing, video guides, and chat rooms with clients through revised process methodology and solutions (Salesforce and Eikon).★ Introduced a new approach to roll out Calabrio software as a tool for evaluating best practice results, staff development, and closer analysis of client feedback.★ Exceeded customer satisfaction survey score among international clients polled for overall service level out of 10 (Top 2, 70% & Top 4, 95%).★ Achieved successful displacement of two projects for Ohman Fonder and Fidelity International valued in excess of £500,000 per annum to establish new systems products and multi-channel support.★ Gained 5% increase in productivity output by building new operational contact teams in three international locations, including India, Philippines, and Poland.

★ Provided effective account management with collaboration of native speakers from France and Italy to mitigate any communication gap.★ Led direct dispatching and logistics for orders from customer accounts within United Kingdom and Italy.