Promotion from Manager of Instruction (below)

I lead a team of learning professionals responsible for managing the experts in tech, data and design who teach General Assembly's reskilling and upskilling programs for enterprise clients- Set the vision for instructional priorities and drive goal setting- Lead the Enterprise North America instructor management team in exceeding instructional quality objectives- Provide coaching and mentorship to direct reports, ensuring growth and development opportunities- Lead projects to improve instructor experience, including the recruitment and hiring process, onboarding, coaching, and evaluation-Collaborate in cross-functional partnerships with Client Success, Product, Sales and Solutions teams

- Hired and managed top industry professionals from a variety of fields including software engineering, data and design- Led onboarding for each instructional team member to orient them to the curriculum, internal processes, their team, and adult learning theory and instructional practices to effectively support diverse learners- Observed instruction and provided coaching to support continuous growth of instructors on instructional delivery, classroom culture and DEI strategies- Monitored and managed course quality and progress by regularly reviewing student learning, experience, and feedback and formulated action plans based on data- Collaborated with Sales, Client Success and Instructional Design teams to ensure delivery quality targets were met and all stakeholders were informed and actively coordinating on supporting individual students

- Partner with clients including Walmart and Nassau Community College to assess learning and development needs- Design and facilitate customized workshops on topics including Conflict Resolution, Emotional Intelligence, Motivating Others and Task/Priority Management- Design performance support tools and reinforcement measures to ensure learning transfer

- Design program, content and materials centered on development of transferable workplace skills- Facilitate courses with an experiential learning approach on topics including Communication, Leadership, Teamwork, Problem Solving, and Planning & Organization- Partner with members of the business community for mock interview program- Design and facilitate improv workshops for enhancement of communication and collaboration skills

Title change to reflect additional responsibilities gained in Director of Learning & Development position (below)

- Assessed capabilities and knowledge within the organization using data and feedback from key stakeholders, customers and mystery shoppers; used same sources to determine ongoing effectiveness of learning & development programs- Created, delivered and managed programs and projects to meet talent development needs: in-house workshops, vendor-provided training, town halls, informal mentoring and performance support tools- Designed and implemented weekly leadership development challenges consisting of curated learning content plus practice and reflection; gained up to 50% voluntary participation from current and potential managers- Designed and facilitated customized, highly interactive workshops in key skills including communication, collaboration, and customer service- Achieved a 25% increase in key customer service behaviors based on mystery shopper data- Created and managed individual development planning and goal setting process; coached 30+ employees on their goals in one-on-one sessions- Developed 29 competency models to identify key skills required for each role in the organization; collaborated with employees of various levels for validation of models- Boosted quality and frequency of employee feedback conversations and documentation through design and roll-out of performance management system- Created and managed new hire orientation and onboarding program resulting in almost 40% reduction in time to productivity; involved employees at all levels of the organization in the design and operation of the program- Collaborated with subject matter experts to develop training, knowledge sharing and assessment programs; trained SMEs in techniques and tools for optimizing employee learning

- Developed and conducted customized professional development sessions to identify and memorialize a set of standardized behaviors for customer service- Designed and managed mystery shopper program to collect data from 5 company branches; identified opportunities for customer service improvements and employee development

- Designed and led “Improvisation for Educators” salon- Partnered with public school teachers to set goals, design curriculum, and plan classes; utilized approaches based in theater and improv to educate students

- Designed curriculum and conducted lessons for arts-based after-school program

- Managed the day to day operations of not-for-profit theater company catering to 1000+ constituents- Designed and conducted ongoing improv workshops- Expanded workshop offerings, doubled number of instructors, and cultivated list of 700+ workshop attendees, making the workshops program AND’s top income generator

- Built relationships with customers in the fashion industry to provide exemplary service, increasing business with Tommy Hilfiger by over 150%- Managed details and timelines of orders from start to finish to assure on time delivery of product

- Managed recruiting operations for all permanent and temporary support staff positions, including sourcing, screening, interviewing, and reference checks- Responsible for an average of 10 openings (up to Senior Management/$100K+ level) in Marketing, HR, IT, Office Services, and Research departments

- Managed full-cycle recruiting operations, budgeting, and advertising for NYC office- High volume of hires; personally responsible for 100+ per year- Implemented cost saving measures to reduce spending by 40% while increasing productivity- Collaborated with global team of recruiters to refine recruitment and selection model and marketing strategies- Planned and conducted recruiting events (East Coast/London) with approximately 50 candidates per event- Decreased cost per hire by 50 – 70% for key recruiting events- Built and managed relationships with university career service personnel; organized and executed university recruiting events

- Designed and conducted new hire orientation and employee development workshops; trained approximately 200 new employees per year- Responsible for 10 regional branch schools; resolved employee relations issues and implemented corrective actions- Initiated and completed revision of Initial Training Manual; proposed and implemented training methods resulting in improved effectiveness