David Nicholas Email & Phone Number

Virtual, Florida

Provide and maintain expertise in all HRO products and services with an emphasis on the customer experience and customer service across Alight’s breadth of solutions. Provide expert guidance to solution architects, sales executives, and product development teams regarding technology and industry trends. Work with the solution architects to define HRO technical and innovative solutions, provided RFP responses, provided input to pricing, and new product development.

Orlando, Florida Area

Own and operate a real estate investment company focused on commercial and residential properties in the Central Florida area. Researching potential investment opportunities by analyzing the risks inherent in specific sectors and markets. Purchase, maintain and sell real estate in order to acquire financial growth.

Virtual Florida

Provided and maintained expertise in all HRO products and services with an emphasis on the customer experience and customer service solutions across, Defined Benefit, Defined Contribution, Health & Welfare, and broader HR Services to include, but not limited to payroll, workforce administration, and HRIS. Provided expert HRO guidance to executives, sales and product development teams regarding technology and industry trends. Provided advanced HRO technical and business consultative services during the pre-sales and/or post-sales cycle. Worked with the sales and product managers to define HRO technical and innovative solutions, provided RFP responses, provided input to pricing, and new product development.

Provided advanced global HRO technical and business consultative services during the pre-sales and/or post-sales cycle for mid-market and large-market clients. Worked with the sales and product managers to define HRO technical and innovative solutions, provided RFP responses, developed pricing, and new product development. Provided expert HRO guidance to executives, sales and product development team regarding technology and industry trends. Worked with leaders across business pursuits to defined common direction and identified and led transformative initiatives for efficiency and flexibility. Developed and monitored the status of solution/program schedules and tracked all funds associated with the contract, program, and project.

Directed, led, and grew benefits delivery for Health Management services across multiple clients for the mid-market solution. Main point of contact for client service specific topics and directly accountable for client satisfaction for benefits delivery. Responsible for identifying business growth opportunities, driving improvements, operational effectiveness, and meeting financial targets. Drove accountability/integration with the ongoing and implementation delivery, Shared Services, Virtual teams and third parties through Service Level Agreements.

Led the design, implementation, and ongoing management of the Shared Services function including oversight for all processes, tools and metrics that optimized HR services and solutions. Refined operational efficiencies and centralized all transactional processing within Human Resources. Partner with the HR Leadership Team to understand strategic priorities and business needs ensuring service delivery capabilities and solutions are effectively and efficiently leveraged.