David Fore Email & Phone Number

Abingdon, Oxfordshire, Gb

Acton, Ma, Us

Kalamazoo, Mi, Us

Washington, Dc, Us

Montreal, Quebec, Ca

Washington, Dc, Us

• Work with key stakeholders in First Book to objectively establish the general guidelines for Pardot and Salesforce data organization in the following disciplines: o Donations / Development o Email Marketing o Campaign Management o Deal Pipeline o Service Desk o Workflow Management• Daily administration and support of First Book Salesforce database including but not limited to managing multiple user setups, profiles, and roles, customization of objects, fields, record types, page layouts, and validations• Working with management, strategic planning & analysis staff, and end-users to create and manage complex workflow rules, data validation, and triggers• Develop and create customized reports and dashboards• Keeping abreast of new Salesforce NPSP features and functionality as well as additional tools within the SF ecosystem to provide recommendations for process improvements• Train new and existing users on how to use Salesforce, Pardot, and other tools in the SF ecosystem• Create matrix based reports to demonstrate the dashboards• Provide application users with technical support• Create a single repository of information assimilating and integrating with various downward and upward systems• Support the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing

Richmond, Virginia, Us

• Design, implement and deploy Salesforce business intelligence solutions (applications and technologies which are used to gather, provide access to, and analyze data and information about company operations) for end-to-end data warehousing and analytics.• Contribute to overall enterprise data and architectural strategies including road-maps, tool selections, governance and standards. • Provide technical and functional expertise to Salesforce project team• Document and implement configuration changes and data-mapping requirements• Guide development teams on functionality requiring custom logic to meet requirements and demonstrate solution functionality to business stakeholders as needed• Develop business-specific and/or application-level approaches and plans for testing, training, communicating, rolling out, and offering post-production support• Lead or facilitate sessions to gather, define, and document business requirements• Complete Salesforce product certifications to successfully advise and direct clients on best practices for both business process and platform optimization• Assist the business development team with developing prototype demonstrations• Identify and map relevant system integrations

Dublin 2, Ie

Responsible for delivering large-scale, complex programs that marry processes with technology to help Accenture Federal clients achieve high performance. Design, implement and deploy Salesforce solutions to achieve defined business goals. Maintain skills in Salesforce applications process design and configuration; Salesforce application design, development, integration, testing and deployment; and Salesforce application technical architecture.Design, implement and deploy Salesforce business intelligence solutions (applications and technologies which are used to gather, provide access to, and analyze data and information about company operations) for end-to-end data warehousing and analytics. Key responsibilities include:Supervising process and functional design activities• Creating functional requirements as an input to application design• Developing and testing detailed functional designs for business solution components and prototypes• Supervising application build, test, and deploy activities• Planning and executing data conversion activities (e.g., test data)• Driving test planning and execution

St. Louis, Missouri, Us

• Led the Global data migration project from Belden Internal Toolbox to Salesforce.com including: Administer Salesforce.com, including, working within current process to maintain: users, roles, security, profile, workflow rules, customization, report and dashboard development, data management, and support for AppExchange applications.• Provide Level 2 on-going support, and act as the primary contact with Salesforce.com support.• Assisting with “train the trainer” program, training people of the use of Salesforce.com.• Managing mass imports and exports of data as needed.• Maintain current customizations, including the assignment rules.• Facilitate requirements gathering and prioritization with business users for improvements.• Working with the business to make the tool more effective, including customization of fields, page layouts, record types, reports and dashboards.• Being the leader to support the goals of Belden and how those goals are supported by the Salesforce application

• Functioned as a Client Facing Salesforce Consultant for new and existing clientele• Conduct a Discovery Session with executive staff to determine Sales Cloud history, conduct needs assessment session, requirements gathering and develop proposal to client making recomendations providing them with Analytical Salesforce solutions• Various projects as assigned, including Salesforce Administration and Requirements Gathering for Service Cloud, Sales Cloud and Salesforce.com solutions and deployments.

Led the Floracoepia.com Website Migration Project resulting in a new SEO efficient design, integrating Netsuite ERP/CRM application as well as migrating to the latest version of Joomla and applying security patches to existing website while migration occurs. * Developed, Documented and Wire-framed floracopeia.com to established baseline before moving forward with Template Migration project * Communicated Project Status of Executives * Met with Key Stakeholders as needed to facilitate website migration to new design template including outside consultants * Researched and installed Gantry Framework on new design template in sandbox * Handled one-off Trouble Tickets as needs arise for Floracopeia staff.Developed, Designed and Wire-Framed new design websites for future projects.

Reston, Virginia, Us

Acting as interim support for the Sales Ops and CRM Teams while reviewing and resolving cases submitted by the Sales organization. Performing lookups in Salesforce.com and interfacing with Sales and Sales Management to confirm accurate assignments Manages data in Salesforce.com to ensure data integrity while performing data cleanup and support to Sales organization as needed Performing Adhoc reporting, contract administration, Salesforce.com management and onboarding administration

Redwood City, Ca, Us

• Served as key advisor to Director of Sales Operations on how best to leverage and enhance the Salesforce.com system.• Owned and managed Salesforce.com end-to-end, keeping it up-to-date with sales and marketing requirements. Kept the system aligned with the sales structure and process and maintained the Salesforce.com data quality and integrity.• Developed reports and dashboards to support the sales team and other demand departments. • Recommend and implemented Salesforce.com new features, functionality, and tools to improve adoption, usability, and integration with Marketo, Revitas Contract Manager, and other systems.• Performed development, testing, implemented and updated tasks related to the Salesforce.com system and other integrated applications. Performed data loads as necessary using the Apex Data Loader.• Supplied Salesforce.com education, training, and documentation to the sales team and lead development reps.• Participated in sales and marketing improvement initiatives making recommendations for both improved systems and improved processes.• Assessed, analyzed, and recommended improvements to support improved sales team performance.• Assisted sales/marketing operations in tracking and measuring end-to-end lead management process.

Rahway, New Jersey, Us

• Led the Domain Lifecycle Management Project which was a compliancy audit on 72 productwebsites, working with 7 Interactive Agencies and cross functional team to address all compliance and regulatory issues while validity of all active links, downloadable assets, tabs and redirects for all URI / URL to bring back into compliance.• Developed, documented and trained teams on a consistent domain lifecycle management process and tool to track changes made during all website updates using MS SharePoint.• Responsible for all MS SharePoint related MAC and administration activities.

Las Vegas, Nevada, Us

• Conducted client interviews for requirements gathering and needs analysis.• Provided custom designed graphic solutions as per client requirements.• Implemented approved design and coordinated website deployment across multi-functional areas within Heritage.• Responded to client issues as needed and coordinated solutions with the project manager.

Princeton, New Jersey, Us

• Led the 17799/27002 ISO assessment project of the Covance Siebel environment including the internal and external network assessments, network architecture review, database assessment, web assessment, and firewall evaluation.• Developed and documented the standard operating procedures and work instructions for all technical service requests maintaining all documentation in MS SharePoint.

Lawrence Township, Nj, Us

Client Liaison Manager:• Managed a client facing staff of 7 computer support specialists at 3 locations Conducted monthly client technology meetings to address ongoing support services, issues and problems Addressed day to day service requests Led efforts to establish and document Service Level Agreements between internal business organizations and IT support organizations. Worked with the help desk vendor to resolve customer related issues.• Created and Chaired the IT Process Management Review Board. This was a governance board, chartered with consistent process design, performance optimization, communication, and the implementation. Worked with key management to prioritize and develop projects and goals for Information Technology functions and processes.• Designed, developed, and implemented the Process Management Lifecycle, a methodology for creation, improvement, management and retirement of process as well as the tools, templates and the development of “Lessons – Learned” practices.• Led the Enabling Services Informatics Process Management Strategy centered on the principles and best practices of Continuous Process Improvement, which was then adopted and utilized.DuPont IT Merger | Project Manager: • Led the “Drug Discovery” computer infrastructure and process integration activities associated with the purchase of DuPont Pharmaceuticals. Charged with recommending strategy for integration of computing services, LAN/WAN infrastructure, and data center assessment and management.

Manager of support staff for IBM & Macintosh computer systems for over 7000 products.

Bachelor’S Degree, Liberal Arts | Music | Information Systems

Bachelor’S Degree, Music

Culinary Arts | Restaurant Management, Culinary Arts | Restaurant Management

College Preparatory