PROJECT MANAGEMENT Lead projects from inception through completion, and advise others on project execution methods, costs, and resource allocation. Conduct subject matter expert focus groups, on-site job observations and interviews, and large-scale assessment centers. Develop competency models and validate through subject matter expert focus groups and surveys.RECRUITMENT AND PEOPLE MANAGEMENT Perform job needs assessments and create job descriptions. Source, interview, and onboard new employees. Lead team of HR specialists in support of hundreds of projects each year. Provide coaching and development opportunities, conduct performance reviews, and create individual development plans. Conduct pre-employment role-plays and assess job fit based on performance.PERFORMANCE FEEDBACK AND ORGANIZATIONAL SURVEYS Manage 360 and organizational survey practice area through client acquisition and onboarding, creating 360 and organizational survey content, leading survey and reporting projects, and analyzing data.DATA COLLECTION & ANALYTICS Design and implement online survey and assessment tools, and execute high-volume data collection and reporting projects. Serve as in-house expert on tool functionality, design, pricing, implementation, analysis, and reporting. Manage relationships with internal and external IT partners; liaise between IT and clients to ensure smooth relationships. Create data analysis and reporting tools, and utilize multiple methods for executing analysis, including advanced Excel techniques, SPSS, and Access. Design reports that are easy to understand and visually striking. Determine back-pay payouts for high-profile employment litigation settlements.HELP DESK LEADERSHIP Build and lead help-desk team in supporting website end-users and client administrators. Create technical documentation for both internal and external clients, train team members, and audit support interactions to ensure high-level of customer service.