• Delivered demonstrations of our SAAS based product tailored to the prospect's needs.• Led technical discovery calls to obtain the information needed to provide the customer with a statement of work. • Worked closely with Customer Success, engineering and product to ensure a smooth transition post sale as well as to ensure production environments are setup to customer's specifications. • Worked directly with partners/resellers to demo and train their team on our product including the development of new demo scripts. • Maintained demo environments and worked directly with engineering on any issues that arise.

• Managed and led Lockstep Collect (LC) implementations a SAAS application for collection and Account Receivable processes. Led process reviews with stake holders to map out the automation of collection/account receivable processes. Configured sequencing based on processes, which increased the amount of touches by 30% and helped decrease the customer’s DSO by 20% on average. • Managed multiple projects at once within an Agile Project Management environment. Utilizing two week sprints to streamline the projects.• Led technical Lockstep Collect installs including multiple SQL based connectors. Led post back integrations that integrated web-based payments into the ERP system as cash receipts. Led and configured Interactive Voice Response implementations for both outgoing and incoming calls.

Application Consultant Chardon, Ohio• Co-conducted business process reviews including: Interviews, documenting and mapping process, as well as evaluation and presenting solutions. The process was used in developing a project plan for the implantation of ERP projects. • Facilitated ERP implementations that helped the client develop more efficient financial and distribution process flows. Conducted process reviews and identified gaps as well as developed solutions. These solutions increased the customer’s productivity by 15% on average and enabled them to achieve more in-depth financial reporting and tracking. Successfully kept projects on-time and within budget. • Managed Sage 100 automation projects that developed through the use of script writing the integration between Sage 100 and an online platform. This was achieved through the use of batch files and windows task scheduler to automate the import export and archiving of CSV files. Anytime Collect Consultant• Led implementation projects of Anytime Collect (ATC), a web-based collection software. Conducted process reviews with the customer to help automate and streamline their collection processes. This decreased the clients amount of time spent collecting, by increasing the amount of customer touches through automated processes. Created documentation and QA scenarios for ATC system modifications and specific integration projects with ERP systems.

• Lead day to day operations of the chamber of commerce including fundraising, finance, and event planning.• Developed ideas for new ways of gaining members and fundraising• Organized and helped run chamber eventsAccomplishments:• Successfully increased membership through developing marketing and sales tools• Developed new fundraising tools to help gain sponsors for fundraising events• Successfully increased sponsorship of all Chamber’s events by at least 25 percent.• Developed an online/ social media plan that is being implemented to help change and increase the chamber’s brand awareness

Store Manager:• Practiced business to business sales of Verizon Wireless products • Handled any store and customer problems, while making sure that the customers and co-workers are satisfied that the problem was resolved.• Analyzed customer account information and developed the best solution based upon the customer’s needs.• Developed store marketing material and maintained online social media accounts• Researched industry trends and competitors on a regular basisAccomplishments: • Increased the store’s smartphone take rate and customer loyalty. • Successfully drove sales for specific devices though the creation of advertising and promotional products. • On a daily basis managed many different consumer and business accounts simultaneously• Developed relationships with both business and consumer clients through great customer service which yield successful referrals from these relationships.• Developed and successfully maintained an active presence in the community.

Job Duties• Developed and maintained the company’s website and email server• Designed all company marketing material and created proposals for job bidding purposes• Wrote all company polices • With every background check, I analyzed raw data from vendors and compared it to applicant information to verify that it is the same person • Researched the background screening industry and that of our clients to maintain a competitive edge Accomplishments: • Successfully started and helped run a brand new company• Successfully researched and passed the exam to become certificated in the Fair Credit Reporting Act. • Effectively increased the company’s name recognition and sales in the not-for-profit market• Established a good referral source from existing clients through great client service and the building of relationships.• Successfully maintained a 100% client retention rate for all clients brought on in the first year.