Responsible for managing 3 business areas of DB1, Custom Projects, Outsourcing and Public Management, totaling more than +300 employees including Project Managers, Analysts, Architects, Developers, UX / UI.In practice,By strategic planning of the unit (financial and operational), definition of goals and strategic objectives (OKR`s).Organization of project and development teams, in 2016/2017 implementation of the result culture where I had the mission of uncomplicating the development process full of rules and constraints with gigantic and swollen processes, for a more flexible environment with increased autonomy and accountability. developers looking for more self-organizing and mature teams. I used Management 3.0 framework principles and Iterative / Incremental development (MVP) concept.In these 2 years we have grown more than 35% in our client portfolio, NPS ratio reached 87% recommendation.Today, 220 people involved, 32 projects running simultaneously, 80% are self-organizing, focused on adding value to the customer, not focusing on committed effort but on the expected result.

Responsible for managing 8 teams consisting of 47 people.I worked with an integrative management, providing knowledge and monitoring to Project Managers, agile practices and methods where the focus is to add value to the customer solution, not just deliver on time.Outsourcing annual financial planning, goals and strategic objectives.Weekly follow-up meetings with clients and project teams to provide continuous improvement in processes, people and results.I have a history of making assertive decisions even in complex situations.Company strategic indicators updated and visible to the Board.Support to the commercial area in prospecting new customers giving technical advisory support to business executives in the preparation of proposals.Result obtained, guaranteed growth and operational efficiency of the Outsourcing area, in a period of 2 years we went from 2 Projects (6 people) to 8 Projects (47 people).

Support Team Management / Business Analyst (13 members) I am Responsible for the support / business team who provide services ref. DB1 ERP product for more than 50 customers. Responsible for the project data model, project technical documentation, test plan, use case realizations and conduction of functional tests in the system. In this role, I was recognized by DB1 as the best leader in 2011 due to the operational efficiency that the team achieved.

Responsible for analysis and internal support of the ERP system of the distributor, survey and definition of business rules with the end user. Development of independent routines in Oracle (PL / SQL). I also did consulting in the financial area, the objective was to redefine the credit analysis model, release of credit limits, fraud and credit recovery.

Main activities: BackOffice Customer Service for Individuals and Companies, support to use the tool Siebel, Nice, Arbor. In this tool, it used: Invoice adjustment, bill reconciliation, telephone line repairs, ADSL configuration.

Desenvolvimento de Sites voltado para Eventos e Casamentos, utilizando plataforma Wordpress.Criação e customização de temas utilizando HTML, CSS e Javascript.