David Fulker Email and Phone Number
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As a passionate, strategic and insightful IT senior executive, I have a successful track record of taking full ownership of the technology strategy, end-to-end delivery and operational support of complex platforms. For example, I have created a digital strategy and target operating model for a technology reseller business, which enabled a £multimillion ICT investment programme.I combine technical acumen with commercial awareness to build ICT functions from scratch, putting department heads and subordinates in place covering all aspects of DevOps, Infosec, network and infrastructure, critical business systems, IT operations, cyber security and cloud solutions. These complex environments require natural problem-solving ability to navigate organisational issues and drive digital transformation initiatives, underpinned by creating user-centric digital cultures and operational frameworks.I motivate and inspire as a natural people leader to evolve team maturity, embed robust operating processes, oversee quality assurance and propel the IT vision. I have built, scaled and continually enhanced IT services and operations, with the set-up of global customer-facing infrastructure, reconstruction of ITIL-compliant capabilities and implementation of shared service centres serving a national base.As a strategic IT lead, I have designed, pitched and delivered managed service solutions to secure multimillion total contract value, while building a service solution and architecture team of four staff from scratch, a target operating model and a digital strategy.Via LinkedIn, I would like to continue to increase my network to share interesting articles and opportunities within the ICT arena to remain up to date with trends and technologies.
Chemring Countermeasures
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Head Of Business TransformationChemring Countermeasures Nov 2023 - PresentSalisbury, GbDelivering transformation to unlock potential and performance -
Enterprise Resources Planning Project ManagerChemring Countermeasures May 2023 - Nov 2023Salisbury, Gb -
Chief Information OfficerXma Jan 2021 - Nov 2022Nottingham, GbFollowing promotion and company separation from Westcoast Group, I led a programme of digital transformation and laid the foundations for an internal ICT function from scratch to meet business needs. I shaped and executed the strategy focused on a high-agility model and cloud-first approach, using ICT solutions to rebuild the entire culture, operating framework and data governance process, creating a 'changing our relationship with data' programme aligned to business objectives. My key contributions included:• Built ICT function with 26 heads and subordinates dedicated to technology services.• Set-up a DGO and ERP management and delivery team to act as Super Users.• Migrated from Active Directory to Azure, rebuilt LAN/WAN and created a data layer.• Positioned the seamless implementation of a range of new ERP capabilities via Microsoft.• Enabled delivery of £10m ICT programme as curator of operating model and strategy. -
Services DirectorXma Nov 2019 - Jan 2021Nottingham, GbI was selected to serve as a Board member to spearhead a multimillion services division with full P&L control, encompassing a full PMO and multi-disciplined teams of 136 staff. My portfolio included 300+ contracts from which to derive optimum profitability, reporting to the CEO. I created the growth strategy to transform and evolve IT service capabilities in line with overall business strategies and boost revenue. I instigated the internal restructure of delivery teams, modernisation of toolsets and bid procedures, revitalisation of contract governance process and conceptualisation of new service capabilities. My key contributions included:• Generated 40% revenue growth by restructuring the managed services function.• Improved CSAT from 35% to 85% and renewals success by more than 80%. -
Head Of Service ArchtitectureXma Jan 2018 - Nov 2019Nottingham, GbMy role was to appraise, design and financially model solution architecture and structure of response strategies for public sector framework bids and tenders, to present directly to clients in a customer-facing role. My key contributions included:• Accelerated the end-to-end bid response speed and strategic margin approach.• Mitigated single-point failures as project lead in building a cost modelling platform.• Secured £15m+ TCV by presenting proposals and securing buy-in for managed services.• Boosted win-rate from 17% to 46% using robust boiler-plate content & common win themes.• Built a team of four staff from scratch during growth period and improved total margin 2%. -
Head Of Support ServicesXma Sep 2015 - Nov 2019Nottingham, GbMy remit was to create an aggregated hub of pre-merger teams, following the acquisition of Viglen PC to deliver an improved, profitable shared service model, while meeting the needs of existing and new managed service contracts. My key contributions included:• Refurbished the NOC following centralisation of three separate service desk functions.• Consolidated 5 ITSM tools into a single platform using the Ivanti IT automation platform.• Established a service management office to improve contracts administration and renewal. -
Managing Director - OwnerSellarius (Uk) Ltd Mar 2014 - Aug 2015Working with SME's in their development of best practice in Service and Support Operations. To build cost effective, scaleable and robust capabilities that enable these businesses to win and retain customers.
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Director, Products & ServicesPearson Plc Apr 2012 - May 2013London, GbIn a leadership capacity, I formulated an innovative cost model and associated tactical approach to transform the performance of the test centre, while seeking to reduce bottlenecks, increase capacity and boost sales margins. My key contributions included:• Designed and launched new products to enhance customer acquisition by 50%.• Expanded test centre capacity by improving scheduling and additional opening hours.• Reduced costs and enhanced services by setting up a consolidated call centre in India.• Derived vast cost savings in 5 years by improving the product development lifecycle. -
Vice President, Technology & OperationsPearson Plc Oct 2008 - Mar 2012London, Gb• Managed a $12m programme, to develop and launch a strategic language testing product (PTE Academic). • The programme was comprised of five work streams, working with business stakeholders, four Project Managers and a large global team (US/India/China) of technical resources. Successfully managed the programme and delivery of the product through to launch and post-launch support.• Designed and developed an operational and support model to support the new product entity; Created the organisational structure and recruited management and team members to support the product.• Established a global call-centre infrastructure (UK/US/Malaysia), providing 24 x 7 cover.• Worked closely with the sales teams to align sales opportunities with operational capabilities.• Carried out a number of post-launch initiatives to enhance sales revenues and reduce overheads. -
Operations DirectorPatientline Plc Jul 2006 - Sep 2008Gb• Promoted to Operations Director; managed a team of 80 and a budget of over £10m p.a (Opex and Capex).• Managed the Patientline support infrastructure across the UK (150+ hospital sites) as well as deployments with a large national field technician network, supply-chain partnerships and contract management.• Developed several cost-savings initiatives including establishing a new partnership with HP which resulted in 20% reduction in capital costs. -
Asset ManagerPatientline Plc Aug 2003 - Jul 2006Gb• Managed a team of eight, responsible for carrying out a detailed audit of equipment across all deployed sites and developed an inventory of assets, significantly improving control and visibility of company assets.• Implemented a service improvement initiative to improve the availability of equipment at higher usage sites. -
Technical Support ManagerPatientline Plc Oct 2001 - Aug 2003Gb• Expanded the support team and model to support the rapid growth of implemented sites and users. Introduced a call-handling and incident management system (Touchpaper).• Implemented additional tools including remote access tools to assist with troubleshooting server issues.• Worked closely with the field engineering team on-site at hospitals.• Liased with the software development team on a number of enhancements to the system.• Implemented a change and release management process and recruited managers to liase with stakeholders.• Managed a tendering process and worked with the new hardware supplier (HP) to provide an upgraded server build, leading to a reduction of 1st year failure rates from 90% down to 2%.• Implemented new processes and outsourced build and deployment activities to streamline new site openings. -
Network ManagerDaler-Rowney Ltd Feb 1999 - Oct 2001• Managed the enterprise network infrastructure across UK, Germany, Belgium and USA.• Carried out several tech refresh activities, including implementing VOIP and Ethernet.• Managed the Y2K compliancy project.• Established a new helpdesk and associated SLAs and processes for incident management.• Managed the relocation and consolidation of the main European operations to Belgium.
David Fulker Skills
David Fulker Education Details
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University Of West LondonElectrical And Electronics Engineering
Frequently Asked Questions about David Fulker
What company does David Fulker work for?
David Fulker works for Chemring Countermeasures
What is David Fulker's role at the current company?
David Fulker's current role is Head of Business Transformation @ Chemring Countermeasures | Transformation, Performance Improvement.
What is David Fulker's email address?
David Fulker's email address is dc****@****ail.com
What is David Fulker's direct phone number?
David Fulker's direct phone number is +4478998*****
What schools did David Fulker attend?
David Fulker attended University Of West London.
What are some of David Fulker's interests?
David Fulker has interest in Cookery, Economic Empowerment, Environment, Education, Science And Technology, Music, People, Travel, Arts And Culture, Tech.
What skills is David Fulker known for?
David Fulker has skills like Strategy, Change Management, Management, Project Management, Team Leadership, Outsourcing, Product Management, Leadership, Operations Management, Strategic Planning, Team Management, Project Planning.
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