Oversaw daily operations of ~$70m company, driving improved execution and strategic planning for long-term commercial delivery. Developed highly effective teams, fostering performance improvement and continuous growth. • Established SOPs and enhanced Go-To-Market motion of Professional Services, resulting in 3x margin improvement.• Led the revamp of existing customer success process, team, and tools to enable year over year projection of 25% reduction in churn with a 20%+ improvement in cost as a percentage of revenue.• Interim Revenue Operations leader (June 2023 through first quarter of 2024) during transition of CMO and CRO; Partnered with interim CRO to hit H2 Sales targets after missing previous 2 quarters.• Delivered on, or beat, 2024 1st quarter targets for Bookings, Churn, Retention, and Annual Price Increases

Led the acquisition integration for three portfolio companies acquiring a total of five other companies, leading company transformation initiatives and rapidly scaling operations to maintain achievement of top-line targets.• Acquired a division of public German company, realizing 30%+ synergy target achievement while implementing processes to exceed in-year bookings and retention targets; positioned the company to double EBITDA.• Facilitated the acquisition of three 20% organic growth companies simultaneous, consolidating projects leading to 17% cost savings while maintaining top-line commercial execution.• Led the acquisition of a direct competitor to replace existing product, achieving 20%+ synergy benefit; unified GTM cadence to position future growth and created an 18-month customer migration plan.• Provided ongoing coaching to Executive Leadership Teams on acquisition integration as well as daily and strategic leadership

Led customer operations during acquisition of 10 companies (~$30m to ~$120m), standardizing operating procedures and change management initiatives to enhance efficiency.• Secured 25%+ synergy target on acquisitions while expanding customer success team from three to nine during tenure; implemented phase 1 process, delivering on retention targets.• Improved billable utilization by 41% through leading professional services team in transformation, organic and inorganic, delivering on revenue targets.• Reduced largest product backlogs by 20% through improved first call response.• Created order management function to optimize customer experience, improving quality by 17% and reducing backlog by 40%.

Directed financial and operational execution capability for $1.5B IT organization, enabling data-driven decision-making for 2,000+ initiatives, 4,000+ applications, and 15,000+ resources.• Revamped and standardized portfolio planning and governance processes and tools, globally; facilitated the repurposing of more than 15% of discretionary budget for higher priority activities, while meeting annual variance target of under 3%.• Innovated processes to enable 52% increase in business case activity and standardization of planning and portfolio management while delivering 25% staffing efficiency.• Led adoption of Agile practices to deliver efficient and enhanced outputs; pilots delivered 17% reduction in project delivery with 9% quality improvement; implemented companywide.

Full list of experiences at LexisNexis and previous positions available upon request