Enabling the delivery of Operational Excellence through the effective application of process improvement principles and methodologies, including the provision of facilitation support, coaching and expertise to the organisation on improvement activities.* Scoping, planning and delivering activities across the Business based on strategic and local transformation roadmaps and priorities, enabling efficiency and performance targets to be achieved.* Building relationships, providing leadership and stakeholder management with Senior Leaders to Front Line teams.* Driving change in culture, behaviours and performance through embedding continuous improvement technical tools and methodologies.* Delivery of group or 1-2-1 training, workshop facilitation and coaching* Ensuring key capabilities are sustained post deployment

Director of Operations at Exciting Escapes, providing immersive escape room entertainment experiences for corporate team building, families and groups of friends. Over the last 8 years it has grown to operate across 5 sites, employing 50+ staff, delivering year on year revenue growth and receiving thousands of 5-star customer reviews. The business infrastructure, its people and its processes are completely focused on providing exceptional service within a culture of continuous improvement.* Ongoing responsibility for defining the Business Strategy and ensuring its execution, with full P&L responsibility.* Leadership and Coaching for a geographically disparate management team, supporting their ability to delivery excellent results in a fast moving, highly pressured environment.* Programme management for the opening of new sites, creating and delivering new experiences, and seasonal activities such as Christmas events.* Leading on Marketing, SEO, and web development with appropriate partner organisations* Responsible for the design and build of the business operating model, inc. e2e process design in L2C, P2P, and H2R* Implementing a Continuous Improvement culture & processes, with Customer Excellence at its core