David Allard Email & Phone Number

Kanata, Ontario, Canada

Ottawa, Ontario, Canada

Led multiple teams supporting the Global Device Library function for WBD's DTC organization, including device labs, on-premises and cloud device farms, and asset management.

Ottawa, Ontario, Canada

Managed multiple international teams covering CI/CD pipeline support, Data Center expansion and support, and cloud solution rollouts for HBO Max.

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Delivered organizational leadership and broad systems innovation for a non-profit organization.
• Improved internal processes related to operational support, relationship management, and stakeholder engagement strategies by implementing new policies to enhance effectiveness and communication.
• Broadened effectiveness of IT elements by streamlining products and services to better match organizational and customer needs.
• Improved IRE team performance and CCMTA IT infrastructure by creating detailed documentation on Vision and Strategy for the IRE team, and identifying service overlaps with other departments to outline a more effective.
• Oversaw a major internal IT modernization by implementing broad organizational password management, asset management, incident management, and vendor management solutions, as well as key deliverables.
• Scaled IT team performance in accordance with improved Service Level Agreements (SLAs) and the IT modernization project by realigning IT teams to better suit the new environment, resulting in 25% additional revenue.

Ottawa, Ontario, Canada

• Provided support and project management leadership on a contractual basis with Data Center Consolidation and SharePoint projects for a government department.
• Outlined and identified avenues for improvement in a large-scale data center consolidation project by producing a Project Plan, including timeline and costs, and by hiring project evaluation consultants, facilitating a.
• Delivered project management leadership in the broad implementation of SharePoint software by developing a Project Plan for the department, including establishment of a training program and hiring of SharePoint trainers.
• Managed comprehensive and informative communication of project parameters to senior management within the department by tracking project progress, participating in planning meetings, and reporting results and updates.

Ottawa, Ontario, Canada

• Delivered departmental leadership and substantial operational improvement for an award-winning marketing and lead generation company.
• Increased outbound call volume by 200% and reduced time between calls by 88% by implementing a new phone system for a 120-seat call centre.
• Streamlined request management procedures by deploying SharePoint for the entire company.
• Achieved 50% reduction in resolution time and a 71% wait time reduction for standard requests by reconfiguring and growing the Data Services team to address operational inefficiencies.
• Reduced network downtime by 10% and increased availability of online reporting by 25% by spearheading the rollout of infrastructure upgrades and server virtualization.

Ottawa, Canada Area

• Provided broad leadership and operational improvements for a world leader in eye tracking equipment.
• Achieved annual shipping and purchasing savings of $250k by consolidating purchasing activities and renegotiating shipping supplier contracts.
• Reduced error rates in outgoing quotes, shipments, and invoices by 30% by implementing use of a cloud-based Customer Relationship Management (CRM) tool across the company.
• Streamlined time-to-ship schedules from 3 weeks to 3 days, and increased inter-team communication by improving order fulfillment and inventory control processes.
• Improved advertising campaign reach to targeted demographics by 10% through a reorientation of the company’s online advertising campaign for a product line for vision researchers.
• Spearheaded broad implementation of new human resource information software by introducing the company’s first Human Resource Information System (HRIS) using Google Apps for Business.

• Led a team of 13 QA analysts and improved internal project tracking and performance for an integrated communications company.
• Achieved broad annual performance review improvements of up to 30% for the QA team by improving task assignment for quality assurance analysts.
• Identified and developed enduring project tracking improvements for the team by developing project tracking processes using SharePoint that were later adopted by the entire IT department.
• Reduced project delays by 10% and improved inter-team relationships by implementing cross-team project assignment procedures.

Montreal, Canada Area

• Oversaw quality management system compliance and performance of the Infrastructure Services Business Unit, and provided training of new employees for an IT services provider.
• Ensured internal compliance with industry standard quality management system guidelines by auditing 25 Project Management Office projects for ISO 9001:2008 compliance, and by participating in coaching sessions and the.
• Maintained optimal performance of the Infrastructure Services Business Unit by reviewing and approving all new processes for effectiveness and operational utility.
• Improved new employee understanding of the Quality Management System by organizing and leading training sessions for all new hires.

Montreal, Canada Area

• Provided analysis and approval of all incoming projects related to IT performance and Quality Assurance for an IT services provider.
• Ensured utility, efficiency, and effectiveness of a broad variety of IT projects by overseeing analysis and approval of all incoming projects.
• Identified potential project obstacles and delivered strategic advice to mitigate project risks by attending project design sessions and recommending courses of action.
• Maintained seamless day-to-day IT operations by coordinating troubleshooting of complex issues arising from daily activities.
• Monitored and evaluated a number of small improvement projects by providing leadership in the project phase and by evaluating projects’ impacts on operational support.

Montreal, Canada Area

• Supported IT systems for over 100 clients and improved IT operations for an IT services provider.
• Achieved 50% reduction in server monitoring licensing costs by designing and implementing a custom server monitoring solution for the SiteScope monitoring tool, that was later picked up by the vendor and resold as a.
• Reduced ticketing system workload for Level 1 operations team by 18% by improving monitoring alert system design.
• Delivered dynamic support related to high-availability IT systems for over 100 clients through maintaining accessibility within and outside of business hours.

Master Of Science, Computer Science

Activities and Societies: Member of McGill swim team

Mba, Human Resource Management, Entrepreneurship

Bachelor Of Science, Computer Science

Activities and Societies: Member of McGill Swim Team