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David Gallman Email & Phone Number
IT Service Desk-Level 2 Analyst Team Lead and Trainer and Supervisor
at
Pomeroy
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
IT Service Desk-Level 2 Analyst Team Lead and Trainer and Supervisor
Location
Pittsburgh, Pennsylvania, United States
Company size
Who is David Gallman? Overview
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Quick answer
David Gallman is listed as IT Service Desk-Level 2 Analyst Team Lead and Trainer and Supervisor at Pomeroy, a company with 3381 employees, based in Pittsburgh, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for David Gallman.
David Gallman previously worked as IT Service Desk-Level 2 Analyst Team Lead/Trainer/Supervisor at Pomeroy and Help Desk Support Analyst at Pomeroy.
Company email context
Email format at Pomeroy
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Pomeroy
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Profile bio
About David Gallman
PROFESSIONAL SUMMARYI have 8 years of IT experience, 5 of those years in training and leadership. I have successfully organizedtracked and conducted training classes of up to 30 L1 analysts. My leadership skills have been maximized by having the opportunity to work alongside teams in each ITIL Service Lifecycle process, and share innovative ideas that streamline and create processes that improve overall quality. The most rewarding part of my career has been mentoring upcoming leaders. My approach is leading by example via verbal and written communications, meeting and exceeding expectation, expressing my appreciation for each team member, sharing knowledge so new perspectives can be gained, while maintaining HDI Best Practices and facilitating ITIL processes. Effective Leader on-site and remote, skilled in Conflict Resolution, Continual Service Improvement, and Staff training/Development while being Deadline-oriented and delivering Customer Service Excellence.
Current workplace
David Gallman's current company
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Pomeroy
3 roles
David Gallman work experience
A career timeline built from the work history available for this profile.
It Service Desk-Level 2 Analyst Team Lead/Trainer/Supervisor
Current- Led projects on CSI, Data Protection, Frequent Caller Reduction, Crucial Conversations and TeamBuilding.
- Defuse daily escalations followed by a Case Study which provides a synopsis and CSI opportunities.
- Developed Excel Executive Summary datasheets for Partners and Senior VIP’s.
- Established cross-departmental collaborations to increase FCR, drive call volume down, streamlineprocesses, created knowledge articles and communicated changes to Service Desk team.
- Supervised a group of 35 L1 analyst off-site for business resiliency.
- Designed and implemented 8 comprehensive training programs and remote training processes duringthe pandemic, increasing team productivity by 40% and ensuring a seamless transition to remote work.
May 2018 - Present
Help Desk Support Analyst
- Provided exceptional and professional customer service to clients.
- Logged all client contacts into service management tools, ensuring accurate and up-to-date records.
- Troubleshooted, diagnosed, and resolved application issues.
- Initiated and facilitated ITIL processes.
- Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools.
- Collaborated effectively with team members, was a mentor for the team focusing on answering technical questions, keeping the team morale high and working with analyst to digest, distil, and deliver processes to help.
Jun 2016 - May 2018
Team & coworkers
Colleagues at Pomeroy
Other employees you can reach at pomeroy.com. View company contacts for 3381 employees →
TB
Tim Bowe
Colleague at PomeroyBerlin, New Jersey, United States, United States
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AR
Akshata Raikar
Colleague at PomeroyBengaluru, Karnataka, India, India
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JT
James Terenzi
Colleague at PomeroyCharlotte Metro, United States
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AV
Ashley Vodzak
Colleague at PomeroyWashington, Pennsylvania, United States, United States
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CM
Curtis Mckoy
Colleague at PomeroyCharlotte Metro, United States
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JH
Jane Heimkreiter
Colleague at PomeroyCincinnati, Ohio, United States, United States
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JW
John Weisman
Colleague at PomeroyPoughkeepsie, New York, United States, United States
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JR
Jim Raleigh
Colleague at PomeroyNewport, Kentucky, United States, United States
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IS
Ingrid Stuckey
Colleague at PomeroyMemphis, Tennessee, United States, United States
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WZ
Will Zukerman
Colleague at PomeroyPittsburgh, Pennsylvania, United States, United States
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Tim Bowe
Colleague at PomeroyBerlin, New Jersey, United States, United States
View →
AR
Akshata Raikar
Colleague at PomeroyBengaluru, Karnataka, India, India
View →
JT
James Terenzi
Colleague at PomeroyCharlotte Metro, United States
View →
AV
Ashley Vodzak
Colleague at PomeroyWashington, Pennsylvania, United States, United States
View →
CM
Curtis Mckoy
Colleague at PomeroyCharlotte Metro, United States
View →
JH
Jane Heimkreiter
Colleague at PomeroyCincinnati, Ohio, United States, United States
View →
JW
John Weisman
Colleague at PomeroyPoughkeepsie, New York, United States, United States
View →
JR
Jim Raleigh
Colleague at PomeroyNewport, Kentucky, United States, United States
View →
IS
Ingrid Stuckey
Colleague at PomeroyMemphis, Tennessee, United States, United States
View →
WZ
Will Zukerman
Colleague at PomeroyPittsburgh, Pennsylvania, United States, United States
View →
FAQ
Frequently asked questions about David Gallman
Quick answers generated from the profile data available on this page.
What company does David Gallman work for?
David Gallman works for Pomeroy.
What is David Gallman's role at Pomeroy?
David Gallman is listed as IT Service Desk-Level 2 Analyst Team Lead and Trainer and Supervisor at Pomeroy.
Where is David Gallman based?
David Gallman is based in Pittsburgh, Pennsylvania, United States while working with Pomeroy.
What companies has David Gallman worked for?
David Gallman has worked for Pomeroy.
Who are David Gallman's colleagues at Pomeroy?
David Gallman's colleagues at Pomeroy include Tim Bowe, Akshata Raikar, James Terenzi, Ashley Vodzak, and Curtis Mckoy.
How can I contact David Gallman?
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