David Gamber Email & Phone Number

Bellevue, Washington, Us

Established OfferUp’s Security and Networks Operations Center, designing and implementing processes and workflows, hiring team members for 24x7 coverage, and launching the service offering entirely remotely due to pandemic. Implemented industry ITSM processes based on ITIL methodologies for engineering organization. Hiring manager and leader accountable for the formation of the Information Security and Monitoring team. Provided leadership for the Information Technology organization, ensuring all OfferUp employees remain connected and able to work without disruption as we shifted to a remote workforce. Implemented engineering vendor management and cost control program, delivering contractual oversight and invoice reviews.

Seattle, Wa, Us

Transforming data into information, enabling senior leadership to make intelligent business decisions. My team delivers real time dashboards and automated reports leveraging industry leading applications like Tableau, Grafana and Power BI for data visualizations.

Seattle, Wa, Us

Led and evolved the team responsible for the design and support of Expedia's Lab Environment. Optimized coverage and efficiency by implementing follow the sun model, growing the team presence in India. Primary mission was to operationalize the environment, improve availability and increase developer productivity. Secondary focus centered on cloud migration and data center physical server footprint reduction.

Burbank, Ca, Us

Transformed Incident Management for The Walt Disney Company, providing Major Incident Management, Problem Management, HyperCare (ask me about this cool service offering) and more for these TWDC Segments: Corporate, Studios (Walt Disney Studios, LucasFilm, Marvel Studios), Media (ABC, ESPN), Parks and Resorts (Walt Disney World, Disneyland Resort, International Parks), as well as Disney Consumer Products and Disney Interactive.Our team motto is one that I am proud of, and we live it every day: DTOC, Protecting the Magic!Key business launches that my team proactively supported included these exciting and recognized events:Star Wars, The Force Awakens; Worldwide releaseCaptain America: Civil War; Worldwide releaseShanghai Disney Resort Grand OpeningABC - Dancing With The Stars, The Oscars, Vote2016ESPN - Fantasy Football, March Madness

Redmond, Washington, Us

Provided Site Reliability Engineering leadership for the fastest growing business / service offering in Microsoft history! We moved Office to the Cloud! Launched SharePoint Online (SPO) as a Cloud Based, Software as a Service subscription model offering. A major evolution for what had been a traditional development organization, we successfully transformed to a Dev-Ops organization, delivering multi-tenant, highly secure, and affordable SharePoint to the world! It was far more than a technology evolution, it was a cultural revolution for the company, and exciting to be a part of.Designed and launched the very first 24x7 SharePoint Online Command Center; including processes, staffing and physical architecture; featured on Bloomberg television. Drove improvements to incident management processes, resulting in record service availability.Decreased TTR (Time to Restore) of severity 2 infrastructure alerts by 75%; resolved greater than 90% of these issues without external escalation.Improved operational efficiency and excellence, maintaining team size as customer base increased by more than 300% per year by implementing automation and process improvements.

San Jose, Ca, Us

Drive record availability for production environment for eBay.com, one of the largest e-commerce platforms in the world, with 90+ million active users, consisting of 10,000+ servers, one of the largest data warehouses in the world, and site traffic of 25 gigabits per second. Direct 24x7 tier 1 and 2 monitoring and critical response operations. Manage 15 direct reports and oversee 48 team members spanning Denver, San Jose, and Shanghai locations. Continuously-identify opportunities and initiate improvements, partnering with Product Development, Project Management, Marketing, Business Unit, and Finance organizations. Collaborate with building engineers, physical security team, data center staff, and vendors to meet corporate objectives. Deliver presentations, status updates, and detailed reports to department heads and executives.Protected revenue of $6,000+ per second by producing record availability numbers -- 99.991% ATP (Availability to Promise) via improved incident response methodologies and planned maintenance activities. Achieved TTR (Time To Restore) rate of 30 minutes or less 66% of time for high-impact issues and resolved more than 80% of lower-impact issues without escalation outside NOC (Network Operations Center). Cut weekly maintenance windows in half, from 4-hour to 2-hour windows. Avoided downtime previously-associated with maintenance by only impacting partial site functions, so entire site remained available.

San Jose, Ca, Us

Ensured site was available and performing as designed, from application code to every infrastructure component. Managed entire eBay production environment, including monitoring, escalations, incident management, operational workflow, and technical documentation. Coached and managed team of 8 engineers specializing in Windows, UNIX, networking, and database administration. Oversaw eBay's first remote operations center. Increased disaster recovery/business continuity abilities via launch of second center in Denver, enabling website to be managed from either location without reduction in service quality. Previously day and night shifts operated in single NOC. Led eBay Denver Data Center Health and Safety Committee. Established Building Evacuation Team and Emergency Response Team, which initiated preparedness programs and conducted emergency preparedness drills/training.

Led 8-member team that handled monitoring, alerts, incident management, performance metrics reporting, production control scheduling, and operational status communications. Managed Web operations for e-commerce platform.Guided team to meet corporate goals, such as 98% issue resolution rate and 60-minute time-to-restore for 70% of highest severity issues. Improved availability of Cheaptickets.com from 94% to 98.6% by implementing production control following ITIL methodologies, resulting in Keynote Availability Award.Significantly-improved company's ability to respond to critical business disruptions by creating and implementing business continuity plan. Plan was proven effective when critical support engineers were able to work from home during blizzards and customers experienced zero service disruptions.

Oversaw Corporate Systems/Office Automation environment, which was comprised of email, file print, and domain services for user base of 250+. Directed End User Support Team to provide help desk support for corporate employees and performed all Windows-based server administration (email, file, and print). Minimized business disruption and negative impact to users by completing Exchange 5.5 environment migration in less than 24 hours.Increased end user customer satisfaction by more than 40% through ongoing training and coaching of End User Support Team in customer service techniques and procedures.

Us

Administered all Windows servers, including domain controllers, Exchange 5.5, DHCP, file/print, anti-virus, back-up, and network appliance filer.Enhanced stability of office automation systems and identified 80% of service disruptions before customer base was aware of issue. Achieved by instituting monitoring capability on Windows servers.Increased performance of technical environment via 2 data center migrations.

Englewood, Colorado, Us

Supported 600+ end users at corporate headquarters, including primary service to senior executives. Increased C-level customers' satisfaction level by 23% (based on customer surveys). Performed enterprise systems administration, supporting Exchange 5.5 administration, domain controllers, and file/print services.Facilitated $100,000 reduction in labor expense by developing and implementing performance metric reports that supported senior leadership's determination of appropriate head count.Reduced deployment times and improved software license tracking and supportability by producing first-ever standardized corporate images for laptops and desktops.