• Offering continued support of SQL Server Databases• Reviewing large data sets and generating ad-hoc reports as requested• Main problem solver for all IT related technical issues and maintaining 99% network uptime• Administrator of cloud shared drives for multiple parties• Created a spreadsheet template that automatically calculates a student's graduation eligibility (requested by a school counselor)

• Managed and maintained Windows Server, SQL Server, and Backup System for San Diego team• Generated ad-hoc reports for multiple projects and requests utilizing SQL, Excel, Access, and Python• Assigned as local IT Support for my department and resolved most issues quicker than Helpdesk• Led end-of-life procedure for eNavigation product• Continued to meet all strict SLA requirements for eNavigation during sunsetting process• Generated TPS and SLA reports and submitted… Show more • Managed and maintained Windows Server, SQL Server, and Backup System for San Diego team• Generated ad-hoc reports for multiple projects and requests utilizing SQL, Excel, Access, and Python• Assigned as local IT Support for my department and resolved most issues quicker than Helpdesk• Led end-of-life procedure for eNavigation product• Continued to meet all strict SLA requirements for eNavigation during sunsetting process• Generated TPS and SLA reports and submitted information to clients monthly• Supported Japan HQ with Automated Driving and Advanced Driver Assistance Systems projects• Tested and troubleshooted new prototype vehicle systems for United States market• Integrated Japan’s software testing environment into US software testing environment• Created technical documentation for company systems and procedures ensuring 100% coverage of all systems• Trained local staff on how to utilize new systems and how to troubleshoot the systems• Relocated systems from Vista office to the new Carlsbad office per company direction Show less

• Assigned as main Database Administrator for all Production and Staging SQL Server Databases• Managed staff of engineers, software developers, technicians, analysts, and phone researchers• Interviewed and hired contract staff as needed for production• Directed migration of production server from 2003 Windows Server to 2012 Windows Server• Migrated POI record databases from 2005 SQL Server to 2012 SQL Server• Led reprogramming project to modernize and migrate all legacy… Show more • Assigned as main Database Administrator for all Production and Staging SQL Server Databases• Managed staff of engineers, software developers, technicians, analysts, and phone researchers• Interviewed and hired contract staff as needed for production• Directed migration of production server from 2003 Windows Server to 2012 Windows Server• Migrated POI record databases from 2005 SQL Server to 2012 SQL Server• Led reprogramming project to modernize and migrate all legacy software to new systems• Created new software to improve and streamline production processes• Performed regression and degrade testing to validate server, software, and database migration• Managed yearly production of POI/MAP updates for GM and Toyota navigation systems• Created and released quarterly POI updates for Lexus navigation systems• Maintained strict and high Quality Assurance standards on all assignments• Met periodically with POI suppliers to ensure goals are aligned between the two companies• Generated ad hoc reports for POI suppliers regarding their data quality and to provide feedback• Supported or took over work for other managers or engineers whenever needed• Assisted in reviewing the budget and provided guidance on hardware and software purchases• Monitored and met weekly with IT Staff representatives• Provided support when IT Staff was unavailable or unable to resolve an issue• Assisted in contract and business negotiations by providing technical feasibility reviews• Reported weekly to senior manager on all activities from production staff• Traveled to attend conferences on behalf of the company• Relocated systems from Long Beach office to the Vista office per company direction Show less

• Maintained advanced POI systems for both online and in-vehicle units• Created and released quarterly updates for Lexus eNavigation systems• Created and released yearly POI/MAP updates for GM and Toyota navigation systems• Analyzed and modified mass amounts of data utilizing SQL Server Management Studio• Created, used, and improved scripts and applications in various programming languages• Managed a team of analysts, phone callers, and researchers• Maintained strict… Show more • Maintained advanced POI systems for both online and in-vehicle units• Created and released quarterly updates for Lexus eNavigation systems• Created and released yearly POI/MAP updates for GM and Toyota navigation systems• Analyzed and modified mass amounts of data utilizing SQL Server Management Studio• Created, used, and improved scripts and applications in various programming languages• Managed a team of analysts, phone callers, and researchers• Maintained strict Quality Assurance standards on all assignments• Worked with data suppliers to improve the quality of data purchased by the company• Developed and maintained processes for handling customer problem reports• Analyzed and created statistics regarding customer problem reports• Ensured strict uptime SLA requirements were met for eNavigation product• Responded to client reports regarding any downtime or issues with using eNavigation product• Supported or took over work of other engineers, analysts, or researchers whenever needed• Traveled to attend conferences the company may find interest in Show less

• Utilized SQL server to import/export/update data from various sources• Analyzed and improved data from POI databases for car navigation systems• Verified POI information was accurate via phone call and/or web search• Used Microsoft Office Suite for documentation, analysis and reporting• Processed monthly problem reports from Lexus Enform subscribers• Wrote analytical reports on customer searching behaviors and issues• Tested Lexus Enform website and reported possible… Show more • Utilized SQL server to import/export/update data from various sources• Analyzed and improved data from POI databases for car navigation systems• Verified POI information was accurate via phone call and/or web search• Used Microsoft Office Suite for documentation, analysis and reporting• Processed monthly problem reports from Lexus Enform subscribers• Wrote analytical reports on customer searching behaviors and issues• Tested Lexus Enform website and reported possible problems with POI searches• Created monthly reports to data suppliers with updated POI information• Created quarterly patches to satisfy customer requests for new POIs• Utilized Microsoft Access to handle and maintain problem reports• Created and edited scripts in PERL to create simple-to-read Diff reports• Programmed using Visual Studio to automate lengthy processes• Used/Edited applications written in C#, Java, PERL, and VB• Made use of Cygwin and Command Prompt to run scripts• Attended corporate meetings with suppliers when discussing POI database improvements• Presented quarterly statistics regarding improved, pending, and overall POI counts• Performed Quality Assurance checks and maintained high QA standards across all assignments Show less