Responsible to manage strategical customers from eCommerce & eRetail, Consumer and Chemicals industries.- Develop up to 20 strategical accounts at national coverage to increase DHL Express share of wallet in express and air-freight businesses.- Support customers to growth their business beyond borders Awards:2021 Regional Sales Champion

Supervisor, Direct Channel Sales (Jan, 2017 to Jan, 2021)Telesales Regional Brazil & Enterprise CustomersSupervision of team of Sales representatives (Direct Sales team in Brazil) and direct commercial activities in acquisition and customer retention. Responsible for inside Sales team Regional Brazil (excl São Paulo state) & Enterprise Customers ( Multinational Customers, Global Financial and Professional Services, Global Solution Innovation Customers).Coaching and mentoring of a team of sales representatives specialized in international business. Leadership guide by results and respect.Awards:2020 Global Sales Champion2019 Regional Sales ChampionSupervisor, Direct Sales & Profiling (Jan, 2014 to Dec, 2016)Lead Qualification & Multichannel teams supervision. Responsible to promote lead generation and sales acquisition plans to ensure sales growth.Facilitator of cross-functional training programs and sales skills for "non-sales person"​ training. Handling new hires Sales' integration program in collaboration with HR team.

Job rotation assignment as Finance manager (Order to Cash).

Supervisor, Customer Contact Center (Feb, 2012 - May, 2013)Direct supervision of frontline desk team. Conduct service related activities to promote and ensure high quality on customer experience. Develop add-value sales plan and speechs to improve sales growth on Customer Service. Control career plan for entire Customer Service with collaboration of Customer Service staff and HR teams. Set targets and controls for web-channel customer services.Supervisor, Customer Care (May, 2013 - Jan, 2014)Direct supervision of backline desk team. Conduct and controls quality monitoring to maximize customer loyalty. Collaboration with Operation, Sales and Finance teams in identifying root cause analysis of customer complaints and develop action plan to improve customer experience and their loyalty.Facilitator of sales skills for Customer Services training sessions (applied on 2012).

Supervision of direct sales and lead qualifiers teams. Responsible for customer acquistion and retention plans.

Support customers on international business throughout consultive assistance and guidance. Selling add-value services champion. Act on dedicated customer service group for financial and professional services (global customers).

Support for customers and administrative routine.

Sell travel services and consultance on hotel and facilities.Travel agency specialized on Honeymoon trips.

Sales and Customer Services administrative routine