As a Network Control Centre Operator at United Nations some of my tasks include:- Ticketing management- Email dispatching and communication- Report generation- Tier 1 troubleshooting- User and customer service- Monitoring of infraestructure (systems, applications, network functioning, satellite connections, cloud services and others) managing different monitoring tools- Coordination of technical teams- Call managementMost used Applications:- VMWare- Operations Console- Network Node Manager- Azure Cloud- Power BI- Other Microsoft Apps: Outlook, OneNote, Teams, Sharepoint, Word and Excell- Other UN apps (iNeed, FRIM)As a Network Control Center operator you have to be prepared for a constantly changing environment. Knowing the role you play on your organization allows you to take responsability and react to any unexpected event. It is crucial to be really organiced as we are the ones that are in charge of coordinating technical teams to find a quick solution to any issue regardless of its nature.