Responsabilities: Supervising the adequate supply of sales orders in a timely manner, coordinate projects delivered to time, cost and specification focused on customized requirements for domestic and foreign customers, establishing new processes in order to reduce operating costs, identify, align and prioritize areas of potential change based on customer needs.Providing support and keeping updated the Sales Team and Customers and managing the Order Management Team, overseeing and… Show more Responsabilities: Supervising the adequate supply of sales orders in a timely manner, coordinate projects delivered to time, cost and specification focused on customized requirements for domestic and foreign customers, establishing new processes in order to reduce operating costs, identify, align and prioritize areas of potential change based on customer needs.Providing support and keeping updated the Sales Team and Customers and managing the Order Management Team, overseeing and resolving a variety of complex operational and administrative issues.Main achievements:• Improved Perfect Order indicator in more than 15% for domestic and export orders.• Led continuous improvements projects including reducing in 35% the time in the customer order cycle improving communication with new procedures and practices along with cross-functional teams and also decreasing distribution cost in 20% by optimizing logistics along with key accounts.• Improved measurement of Voice of Customer and increasing C-SAT score in 15% by solving complex issues with key accounts, innovating new processes and controls to reduce complaints time responses.• Led implementation of the new platform for customer entry orders improving customer experience and automating the order fulfillment process by eliminating manual tasks and reducing errors. Show less

Responsibilities: Reporting directly to Global Operations Director, responsible for supervising the adequate supply of materials to ensure compliance with sales orders in a timely manner, coordinate continuous improvement projects for all Operations areas, establishing controls on current processes to avoid money leaks and reduce operating costs and identify, align and prioritize areas of potential change, based on customer or business needs and coordinating projects where a high level of… Show more Responsibilities: Reporting directly to Global Operations Director, responsible for supervising the adequate supply of materials to ensure compliance with sales orders in a timely manner, coordinate continuous improvement projects for all Operations areas, establishing controls on current processes to avoid money leaks and reduce operating costs and identify, align and prioritize areas of potential change, based on customer or business needs and coordinating projects where a high level of teamwork is required to set and achieve aggressive business objectives Main achievements:• Increased in more than 10% the service level and reducing in 50% backorders, working closer with Sales Team to get an updated forecast and with existing vendors to reduce lead times and quality issues. • Improving in 80% the time response for extraordinary sales and services, developing new local vendors, getting backup vendors for key items and establishing a new process for special requirements and measuring the cycle time for each purchase.• Generating more than 30 projects required to improve operational efficiency, reducing operational costs, improving communication with new procedures and practices among Operations areas. • Reduced in 30% the shipping costs, implementing a new strategy to work only with 1 vendor for all shipments and getting an average cost for making easy collecting shipping costs for Sales Team. Show less

Responsibilities: Reporting directly to General Director, responsible for monitoring in scope, time and budget the strategic objectives for 4 Corporate business units, generate strategic plan using the methodology of Balance Scorecard and create a system management for Corporate Director in order to get a consolidated view for the weekly performance for all business units.Main achievements:• Implemented performance indicators for the 4 business units and a new measurement system… Show more Responsibilities: Reporting directly to General Director, responsible for monitoring in scope, time and budget the strategic objectives for 4 Corporate business units, generate strategic plan using the methodology of Balance Scorecard and create a system management for Corporate Director in order to get a consolidated view for the weekly performance for all business units.Main achievements:• Implemented performance indicators for the 4 business units and a new measurement system, using the methodology of Balance Scorecard and interactive dashboards and getting a new way to measure the level of contribution of each collaborator in the strategic objectives of the company.• Generated strategic plan along with Business Units Directors, using the methodology of Balance Scorecard and coordinating weekly meetings with decision makers to follow up the progress in the execution of the objectives Show less

Responsibilities: Generate strategic actions to the Sales team, provide relevant analysis and insights for Sales Team performance and coordinate weekly cadences in order to follow up on Sales KPI’s reporting directly to IBM Global Sales VP Main achievements:• Contributed to the creation of a IBM Center of Excellence to serve Sales VPs from all over America, leading a team of more than 14 sales management consultants.• Implemented new interactive dashboards to… Show more Responsibilities: Generate strategic actions to the Sales team, provide relevant analysis and insights for Sales Team performance and coordinate weekly cadences in order to follow up on Sales KPI’s reporting directly to IBM Global Sales VP Main achievements:• Contributed to the creation of a IBM Center of Excellence to serve Sales VPs from all over America, leading a team of more than 14 sales management consultants.• Implemented new interactive dashboards to contribute to the achievement of Sales objectives (>10% YtY), providing weekly insights on data analysis, discovering trends, risks and key opportunities in the sales pipeline and connecting dots from different sales reports and taking advantage of Watson Analytics and presenting sales performance using visuals to facilitate IBM Global Sales VP decision making Show less

Responsibilities: Reporting directly to Materials Planning Manager, responsible for the control and planning of production and supply in time and form raw and packaging materials always seeking to optimize the Hersheys resources and execute strict inventory management policies for products and materials.Main achievements:• Collaborated in increasing inventory returns by 5% for raw material and 10% on packaging material for 3 consecutive years, negotiating volumes, prices and… Show more Responsibilities: Reporting directly to Materials Planning Manager, responsible for the control and planning of production and supply in time and form raw and packaging materials always seeking to optimize the Hersheys resources and execute strict inventory management policies for products and materials.Main achievements:• Collaborated in increasing inventory returns by 5% for raw material and 10% on packaging material for 3 consecutive years, negotiating volumes, prices and delivery times with vendors to optimize inventory costs, providing forecast to vendors on time in order to reduce the impact on abrupt changes in sales. • Collaborated in reducing the cost of packaging and raw material generating savings by $100,000 USD annually, looking for new vendors and participating actively in continuous improvement projects. • Achieved a Schedule Adherence> 90% in production plans and collaborated in an OEE > 86%, getting all required materials on time for scheduled productions, establishing a good relationship with Production Supervisors working as one team. Show less

Responsibilities: Reporting directly to Planning Manager, managing the purchase of raw materials, medicines and medical equipment and instruments and optimizing logistics in imports of products from South America, Asia, Europe and North America.Main achievements:• Reducing import costs at 20%, by constant negotiations with vendors.• Collaborated in obtaining a service level (> 98%), working closely with Sales and Marketing Teams and tight collaboration with vendors.