As a Customer Success Manager at Insider, I orchestrate efforts to enhance partner metrics and drive value recognition. I collaborate with various teams to provide tailored solutions, training, and consultancy to partners, ensuring optimal product usage and high adoption rates.

- As Regional Account Manager at Bird, I spearhead revenue growth and cultivate strategic accounts, being the main point of contact for the key customers in LATAM. - My role revolves around nurturing key accounts, identifying and closing of business Opportunities and ensuring unparalleled client satisfaction. - Implemented a proactive account management and growth strategy that led to a 220% increase in quarterly revenue growth indicators, achieving the highest annual compliance level in the LATAM region for 2023.- I've played a pivotal role in expanding our client base within thriving sectors such as E-commerce, Fintech, retail, e-commerce, On Demand(Apps) and travel.

In my role at Infobip, I managed key accounts to drive client engagement and maximize product adoption. By ensuring client satisfaction and success, I helped clients achieve their desired outcomes with our Omnichannel SAAS solutions. Collaborating with cross-functional teams, I developed strong communication and problem-solving skills in a fast-paced environment.

I Worked with internal and external customers from GSC Bogotá Programs to understand their needs, identify improvement opportunities and provide high-quality services through DMAIC and KAIZEN methodology.

Program Analyst and Continuous improvement project leader for US Customs filing program.

I was in charge to monitor and control US billing and accountability for non-US shipments being paid in North America countries.