Full operational management responsibility for the whole Non Food Distribution Centre both of people and process. Having sufficient team members for each area, pick, pack and despatch, that trailers are despatched on time. Liaising with the engineering team that all equipment is fully serviceable and faults resolved as quickly as possible maintaining efficiency within the warehouse. Ensuring sufficient assets are on site for storage, packing and despatching of customer deliveries. Overall health and safety responsibility for the site.

Inspecting vans returning from delivery for any defects or damage incurred on route. Undertaking minor repairs as required to keep the fleet on the road.Arranging third party repairs as required such as tyres, windscreens, chiller system and regular servicing and MOT’s when required. Ensure vans are presented for loading prior to despatch at the allotted time scheduled. Ensure vans are clean and presentable meeting the high standards required by the company.

Responsible for ensuring that all activities and tasks required to provide a well-managed field engineering service are controlled and managed effectively. Lead and motivate a national engineering team. Build strong customer relationships. Overall Customer site responsibilities, including providing assistance out of hours to the engineering team that provide a 24-hour call out cover. Recruitment and appraisal of engineering staff. Ensure relevant quality standards are achieved and monitored. Ensure documentation for customer systems and sites are kept up to date. Incident and problem management.Manage and plan resources to maintain the required levels of service to ensure resource allocation is effectively co-ordinated to minimise costs.Prepare regular reports to the National Operations Manager on the progress of all current contracts, including summary reports for highlights and problem areas. Co-ordinate the involvement, as appropriate, of other personnel, third-party contractors and service providers.Responsible for the design, implementation and ongoing development of processes, procedures and documentation used in the delivery of the engineering service.Responsible for operational health & safety ensuring risk assessments are documented, recorded, and distributed to staff, that work is carried out at customer sites as required to current legislation. Carry out spot checks, recording the results. PAT testing of engineers’ electrical tools and equipment.Responsible for the quality of engineering work, including the compliance with the company’s management system, updating processes and procedures and co-ordinating the operational quality audits. Responsibility for authorising engineer’s overtime, expenses and call out claims. Planning training for the engineering team. Planning shift rosters. Prepare and present regular update meetings to the engineering team.

1st line support for telephone and data equipment at a Barnet area centre.