- Directs the IT Enterprise business for a college of nearly 1000 employees across multiple campus sites- Leads all Engineering teams: Network, Systems, Software Development, ERP, Datacenter, Database- Serves as deputy to the Chief Information Officer (CIO)- Chairman of Educational Resources and Student Tech committee; screens/recommends new initiatives- Managed/designed IT component of 2 new building construction projects valued at $44M- Developing employee and student access secure portal; project is on schedule and on budget- Leading Payment Card Industry (PCI) compliance initiative; developed gap analysis, negotiated contracts- Led team through most significant ERP upgrade in a decade; successful cutover, on-time, met budget- Upgraded Virtual Desktop Infrastructure (VDI) to reliable system; ROI saved $200K+ in first few years - Major systems supported: Hyper-V and VMware virtual environments, Dell datacenter, Cisco full suite, SQL Server, Windows servers, Active Directory, telecommunications, VPN, Windows 7/8/10

- Directs all IT operations for a college of nearly 1000 employees across multiple campus sites- Leads Service Desk, Network Engineering, Systems Engineering, and Audio Visual teams- Served as deputy to the Chief Information Officer (CIO)- Managed $1.3M network modernization/replacement project; on budget and schedule - Negotiated contract/implemented $550K campus wireless upgrade project; under budget, delivered early- Maintained approximately 2000 desktop computers at 5 sites

- Directs IT operations including system admin, net admin, telecom, service desk, Datacenter, e-commerce, on-line banking, mobile applications- Developed new board level Information Security Policy, lauded by NCUA as a superior example- Program Manager - directly responsible for all phases of IT project management, in-house/outsourced- Major projects include a mobile banking app, VOIP phone system, server virtualization (P2V), and a new start-up credit card program for a $150M credit union.- Ensures IT department is compliant with regulations and is aligned with corporate vision and strategy - Develops and executes $750K budget, manages resources in a high efficiency lean environment- Responsible for all staffing issues such as hiring, work hours, responsibilities, and evaluations- Negotiates IT vendor relationships - monitors contracts, enforces SLAs, and measures performance- Establishes and enforces technical/security standards, policies, and procedures with high availability- Oversees all hardware/software/network troubleshooting and maintenance with 24/7 incident response- Develops and tests extensive disaster recovery program and periodic third party penetration testing- Expert with Microsoft tools such as Access, Excel, Word, Outlook, PowerPoint, Visio, and others- Member of Leadership Team, communicates complex ideas in an understandable way to CEO and peers- Major systems supported: Citrix XenApp and XenServer virtual environments, Dell EqualLogic SAN, SonicWall Firewall, SQL Server, Windows server, Active Directory, MPLS, telecommunications, VPN, Shoretel VOIP with contact center, Windows 7/8, Polycom video conferencing, fleet iOS devices, and intranet.Performance evaluation quote: "provides a strong example of high expectations"

- Developed and instructed college course using Air Force history as a backdrop for leadership principles- Trained 730 of America's future leaders in high stress field environments, emphasized teamwork/results- Supervised support staff, managed evaluation system, and conducted compliance self-inspections- Winner of Field Grade Officer of the Year, rated #1 of 6 in peer group, Meritorious Service Medal- Managed IT infrastructure and solutions in a challenging non-standard remote environment- Managed budgets for entire detachment from 4 diverse funding sources supporting a detachment over 100 individualsPerformance evaluation quote: "Masterful contract evaluator; keen eye spotted/cut wasteful contract options--saved $3M with zero mission impact"

- 1 year deployment to Iraq- Served as the J6 director, responsible to the 1-star General for all technology issues- Senior IT leader for community of 2500 Special Forces operators in Iraq- Led team of 45 IT professionals- Planned, directed, and managed all aspects of IT support, operations, and security- Directly responsible for a $30 million IT infrastructure supporting counter terrorism missions in Iraq- Managed new ops center project team, delivered $7K under budget and 3-weeks ahead of schedule- Project Manager on $3.4M radio contract; negotiated US position between Iraqi Govt and Harris Radio- Responsible for 24/7 incident response in a highly dynamic environment with life critical SLAs- Supervised 24 hour service desk - coordinated service calls across a large regional interconnected sites- Implemented new disaster recovery system, installed redundant virtual servers and network storage- Directed security overhaul - developed/enforced new policy governing use of removable media- Advised senior US and Iraqi leadership on IT strategy, plans, implementation, security, and sustainmentPerformance evaluation quote: "Solved complex staffing problems at 3 sites; expertly balanced workload with crew--avoided 3-month work stoppage"

- Led flight of 25 military and civilians providing Information Management for entire base of 13,500 people- IT Project Manager for Air Rodeo event: installed servers, wireless, phone, network for surge of 2500 users- Acted as primary conduit for customer concerns with focus on immediate resolution when possible- Fiscally disciplined, makes the hard calls: Saved $1.57 million across 5 different programsPerformance evaluation quote: "My #1 choice to command the squadrons most diverse flight--developed cost cutting multi-media initiatives saving $290K"

- Managed network security, system administration, and workstations for 140 people- Developed server disaster recovery plan; included backup strategy, risk analysis, and off-site storage- Supervised support staff and advised commander on all facets of policy, programs, and proceduresPerformance evaluation quote: "A professional who leads his people from the front, a vital driver in his unit"

- Directly led 44 individuals responsible for service desk, security compliance, and software development- Managed office construction project for 30 offices spaces - completed project $70K under budget- Managed daily operations, maintenance, and budgeting for $3M IBM Mainframe datacenter - Led 24 hour service desk supporting 200+ employees, 99% of tickets closed within 24 hours- Managed extensive software library, maintained strict configuration control and data security- Lead communications planner on coast-to-coast exercise; established long-haul voice and data circuits- Authored SQL database to manage service desk trouble tickets and preventative maintenancePerformance evaluation quote: "My #1 out of 8 Lieutenants--incredible skill and dedication--won the Computer System Squadron's Company Grade Officer of the Year award"

- Test Manager for Special Program Office - acceptance/beta tests and technical docs release agent- Senior system administration, network administration, database administration, software development- Workcenter supervisor responsible for 24/7 operations/maintenance and supervision of 12 individuals- Customer Support Tech for 12 world-wide sites; coordinated upgrades to minimize operational impactNote: This position summarizes several positions over 14 years while I was an enlisted IT Technician in the US Air Force before I received my commission.