Design Thinking, Product Management, User Experience, and Operations consultancy focused on improving processes, methodologies, and customer-centric design for B2B/B2C software companies.

Implementing design thinking and user-centric design throughout the product development lifecycle, particularly for more complex products crossing multiple business lines.

Led global center of excellence including Product Operations, Technical Support, and User Experience & Design teams, establishing the following:• Proprietary, interactive product roadmap and request interface, as well as process definition, training, usage tracking, and enforcement for product documentation (PRDs) best practices.• Issue severity definitions, response and information sharing SLA for Level IIplatform support team based in US (NY & SF), UK, and Singapore.• Dedicated User Experience department and cross-departmental UX & Design Council, as well as process and framework for UX collaboration with Product Managers, Engineers, design approval, internal/external user feedback workshops, and customer advisory boards.

Head of global Product Management, User Experience & Design, Product Operations, and Technical Support departments during innovative ad tech company’s period of most expansive growth from 20 employees in one office to 700+ in 14 offices in 9 countries.Oversaw product design/development, customer support, quality control and client communication for 200+ releases as accountable product owner of industry-leading SaaS, B2B marketing hub, TerminalOne™; supported an average of 3,500 active users and $3B in total spend (~$650mm annual revenue) from the world’s top 25 advertising agencies and Fortune 100 brands since launch.

Tripled department size to 15 Product Managers in support of burgeoning client base and expansion into EMEA. Led redesign and implementation of Flex-to-HTML5 conversion and relaunch of entire TerminalOne interface, as well as simultaneous sunset of third-party BI platform, withzero service disruption.

Visual designer, interaction designer, information architect, and user acceptancetester for initial launch of TerminalOne. Developed initial corporate identity framework and implemented it across web, print, and application media.

Led product design while contributing to strategic vision and client relationship management for e-commerce software development shop. Launched and managed mobile device customization interfaces for AT&T, Motorola, National Football League, and T-Mobile.

Freelance print/web design and brand development for education, finance, pharmaceutical, and technology verticals. Example clients include Bank of Montreal, New York University, Pfizer, and Reuters.