Ceo Founder
Audaces Hospitality Group
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David Gomes Da Silva Email & Phone Number
CEO founder
at
Audaces hospitality group
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Audaces hospitality group
Role
CEO founder
Location
Mexico City, Mexico
Who is David Gomes Da Silva? Overview
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Quick answer
David Gomes Da Silva is listed as CEO founder at Audaces hospitality group, based in Mexico City, Mexico. AeroLeads shows a matched LinkedIn profile for David Gomes Da Silva.
David Gomes Da Silva previously worked as Head of Product at Neta and Head of CX at Neta. David Gomes Da Silva holds Master'S Degree, Business Management | Major In Strategy from Nova School Of Business And Economics.
Profile bio
About David Gomes Da Silva
Currently working as a Customer Experience Senior Operations Manager for foodpanda, for the whole APAC region - 12 countries.Work closely with Product, B.I. and Marketing to enable end-to-end implementation of projects.Lay my work on analytics, integrated marketing strategy and product validation to consummate with a go-to-market strategy and respective implementation.In the past 4 years have managed and co-managed projects for growth, new market expansion and mergers in StartUps. Started off as an analyst to provide data intelligence, insights and actionable outcome to product, operations and marketing.I am a Masters in International Management Graduate with a solid academic background, having complemented it with professional experiences in business development, strategy, internationalization, digital marketing and auditing while completing my degree.
Current workplace
David Gomes Da Silva's current company
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Audaces Hospitality Group
11 roles
David Gomes Da Silva work experience
A career timeline built from the work history available for this profile.
Oct 2021 - Apr 2022
Head Of Cx
Oct 2021 - Apr 2022
Senior Operations Manager - Customer Experience (Foodpanda)
- Leading ETA's algorithm, model and display optimization. Localised for each of the 12 countries, resulting in reduction of customer stress metrics - contact rate, help center intents, rider chat intents, cancellation rate - by over 10% and reducing jumpiness of ETA by 50%- Devising and implementing fully integrated and localised, ML based, compensation model (reactive and proactive compensation) for 12 countries. Leading to an uplift in foodpanda's unit cost efficiency and improving ROI while enhancing customer satisfaction, retention, ABV and frequency- Customer Segmentation conceived from scratch specifically for the model- Steering automation of partial refund and delivery instructions on Help Center leading to contact center cost savings and uplift in customer satisfaction- Conceiving a VIP flow on HelpCenter to a designated customer support queue for premium customers
Jan 2021 - Oct 2021
Operations Manager - Customer Experience (Foodpanda)
- Leading Help Center product for whole APAC - 12 countries - reducing incidents by over 40% and improving CSAT by 38%. Closely monitoring and co owning CPI and subsequently CPO- Leading Self -Service Cancellation feature that reduced Net Cancellations by >55%- Leading Auto Compensation product. Created and devised hybrid proactive compensation model combining ML and static rules for cancellations, delays and CS incident compensation. Improved reorder rate by 17% and impacted net cancellations through an improvement in replacement rate of >14%- Devised and created service based customer LTV segmentation model currently being reused for various products and initiatives across foodpanda APAC and other Delivery Hero entities- Order Tracking Page full business ownership; decrease customer stress with strict KPI objectives.Projects: communicate delays; display and stabilization of ETA through dispatching algorithm optimization; Logistics full integration; claimable bad experience compensation- Expansion to 4 new markets - Japan, Myanmar, Laos, Cambodia. Customer Experience framework built from scratch.
May 2019 - Jan 2021
Marketing Strategy Intern
- Internal brand migration of the two biggest food delivery platforms in Germany > Segmented customers, mirrored features and cross-listed restaurants to enable and activate customer migration flow and achieve retention of >90% of orders after the migration- Merger of Delivery Hero Germany and Takeaway - Integrated two cross-functional teams that designed short-term strategies, campaigns and platform improvements to achieve 8.6 Million orders in 3 months in Germany
Nov 2018 - May 2019
Performance Marketing Associate
- SEM -Planned and ran campaigns on Facebook, Instagram and Twitter with up to a €4 million monthly threshold for world leaders in the gaming industry.
Aug 2018 - Nov 2018
Business Development Account Manager
- Establishing campaign KPIs- Performance and Fraud Analyst - act upon performance by spotting, preventing and scrubbingfraudulent leads. - Delivered conversion rate and ROI improvements worth 40k per month.
Apr 2018 - Nov 2018
International Growth And Expansion Intern
- Developed and delivered the dynamic pricing strategy for more than 50 locations across Europe.- Devised the internationalization blueprint to seven new countries - partially impacting 400% YoY growth- Forecasted and budgeted the whole activity for 2018- Analyst for internal KPIs, macro indicators and competition.
Sep 2017 - Feb 2018
Digital Marketing Intern
- Analyst for new markets- Analyst for SEO/SEM strategy
Feb 2016 - Jun 2016
Auditor
- Working closely with controllers from relevant clients such as Mercedes and Fujitsu.- Developed analytic skills along with attention to detail and clear prioritisation. Always worked in a team with strict, well-defined goals and deadlines.
Aug 2015 - Feb 2016
3 education records
David Gomes Da Silva education
Master'S Degree, Business Management | Major In Strategy
Bachelor Of Science (Bsc), Business Management
Exchange Semester, Business Administration And Management, General
FAQ
Frequently asked questions about David Gomes Da Silva
Quick answers generated from the profile data available on this page.
What company does David Gomes Da Silva work for?
David Gomes Da Silva works for Audaces hospitality group.
What is David Gomes Da Silva's role at Audaces hospitality group?
David Gomes Da Silva is listed as CEO founder at Audaces hospitality group.
Where is David Gomes Da Silva based?
David Gomes Da Silva is based in Mexico City, Mexico while working with Audaces hospitality group.
What companies has David Gomes Da Silva worked for?
David Gomes Da Silva has worked for Audaces Hospitality Group, Neta, Delivery Hero, Delivery Hero Se, and Adspree Media.
How can I contact David Gomes Da Silva?
You can use AeroLeads to view verified contact signals for David Gomes Da Silva at Audaces hospitality group, including work email, phone, and LinkedIn data when available.
What schools did David Gomes Da Silva attend?
David Gomes Da Silva holds Master'S Degree, Business Management | Major In Strategy from Nova School Of Business And Economics.
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