David Despres Email & Phone Number

Woburn, Ma, Us

Woburn, Ma

•Provide business and systems analysis•Support and administer the electronic case management system database, including end user training and change management documentation•Interact with software vendors regarding application modifications, improvements and updates•Develop office processes and procedures as needed to implement software modifications, improvements and updates to the case management database•Produce annual, quarterly, monthly, ad hoc and on-demand reports from the case management database, including the reporting of annual prosecution statistics to the House Committee on Ways & Means•Generate reports responsive to Public Records & FOIA requests•Maintain and create quality assurance procedures and reporting•Analyze processes to identify business needs and develop responsive solutions•Provide timely technical user support and Commonwealth Application support (CIW, MMARS, HR/CMS, DocDirect, GIC MAGIC Mainframe, VPN, etc.) to all 250+ users across all levels of the Organization, including but not limited to the District Attorney, Executive Bureau, Superior & District Court teams, Assistant District Attorneys, Victim Witness Advocates, Administration & Support Staff.•Deliver timely problem resolution

Woburn, Ma

•Trained managers and employees on enterprise application management database •Negotiated supplier contracts•Identified and developed a consistent supplier spend and performance metrics reporting standard across all Client Programs•Presented data and findings to Operations, Program Management and Vendor Relations teams during monthly and quarterly supplier review conference calls •Prepared and presented competitor and SWOT analyses to management teams

• Merchandised new product arrivals according to standards• Contributed to operational goals via active solicitation of new credit accounts• Coached new employees with direct and personal selling techniques• Wrote and performed in-store promotional voiceovers

Burlington, Ma

•Uncovered actionable market intelligence about prospect companies •Gathered company-specific information from C-level executives •Compiled and analyze research data to discover real-time industry trends •Provided clients with an accurate and well-defined target market

Salem, Ma

• Facilitated research requests• Tutored undergraduate business students and assist with library databases and research• Maintained LibGuides library content management system• Publicized instructional services to undergraduate students

Groveland, Ma

• Negotiated discounted freight rates from major carriers• Provided customer service teams with international freight quotes• Developed, compiled, and maintained international freight cost matrix• Designed and systematized electronic internal freight quote request form process

Mba

Bachelor Of Arts, Business Administration

Activities and Societies: Phi Theta Kappa National Honor Society