David Edenfield Email and Phone Number

Self-motivated, accomplished professional offering over 20 years of experience contributing to industry leaders in the areas of program/project/product management, technology enhancement, business strategy, process improvement, software quality assurance, training, robotics, marketing and sales. Successful record as a trusted advisor leading highly visible consulting engagements within the Cable/Media, Financial, Healthcare, Government, Manufacturing, and SAAS spaces.* PROGRAM/PROJECT MANAGEMENT: Works closely with matrix teams to deliver quality solutions. Ensures committed tasks are delivered on time and under budget. Experienced in team building, project scope (timelines, milestones, driving delivery), vendor and customer relationships (internal/external), issue/risk mitigation, and discussion facilitation. Tracks, escalates and resolves issues and defects. Acts as liaison between technology and business.* PROCESS DESIGN/IMPROVEMENT/AUTOMATION: Leads efforts to research, define, model, test and verify business processes. Builds documentation including methods and procedures, job aids, and functional flows of processes, procedures and systems. Facilitates user studies, identifies deltas, presents detailed findings/suggestions to management/stakeholders, uses findings to assess risk. Develops/guides training & communication efforts.* TECHNICAL/SOFTWARE: Experienced in all phases of Software Development Life Cycle. Quickly understands applications and business processes. Worked in the areas of Sales, Service, Operations, Customer Care, and Quality Assurance. *INFLUENCE/COMMUNICATION: Uses verbal & written communication with strong influence and interpersonal skills for negotiating, facilitating meetings, building consensus, mitigating risks and satisfying client/stakeholder needs. Expert in time management and task organization while displaying creative problem-solving skills. Manages and coaches direct reports & junior resources.