David Gerzsenyi Email & Phone Number

Debrecen, HU

Debrecen, Hajdú-Bihar, Hungary

- Analysing and monitoring performance in specific focus areas of business, such as nearshore strategy, end-to-end revenue control, quality assurance, efficiency, retention- Working closely together with VP & executive management- Close collaboration with German HQ & stakeholders regarding overarching business targets, forecast, financial planning, KPIs.

Debrecen

- As Portfolio Release Manager / Agile PM acts as key stakeholder in T-Systems core portfolio management / network & product development division- Covers demand- & escalation management- e2e control on programme budget and ressources - Strong focus on proper process management and proactive process improvement- Breaks down market vison into actionable.

Debrecen

https://www.linkedin.com/company/debrecenbsc----------https://bscdebrecen.com----------- Executive board member- Coordination of the sector branding activities- Webpage design & maintenance- Strategic project management support & enhancement of projectized approach- Reporting & automation

Debrecen

- Full-scale planning and co-ordinating network-related projects in the EU region.- Covers the delivery process from design to implementation, incl. supplier order journey.- Handles both T&T and In-Life service requests, orders and changes.- Strong focus on various WAN and VOICE products (BT OneVoice, Avaya Aura, Cisco HCS), site migrations, upscale &.

Hungary, Debrecen

• Responsible for commercial and operational management of outsourced services for one of the top customers of TSI
• Contributes to & coordinates the build-up and harmonization of global customer service desks worldwide (5 desks, 8 languages)
• Continuously monitors KPIs and takes full commercial responsibility for the contractual agreements
• Develops complex IT and telecommunication solution offers, strong focus on service desk
• Manages the business development and continuous service improvement

Hungary, Debrecen + Budapest

- Head of Service Delivery Unit (International Service Desk)- e2e business and people management lead for 4 Teams, 3 Team Leaders, 100+ bilingual agents (german+english) on 2 locations- Improves the operational activity of the delivery unit in accordance with the corporate strategic and business goals- Responsible for quality improvements and profitability.

Hungary, Debrecen + Budapest

- OPM @Internatinal Service Desk - Responsible for operational & financial planning, forecasting, KPI-reporting, op. support- Responsible for ensuring business continuity, maintaining OLA & SLA, for the quality & daily business of the Service Delivery Unit- Project stakeholder (e.g. OS upgrade & infrastructure migration)- Handles customer complaints and.

Hungary, Debrecen

- Deputy Team leader- Key stakeholder & project member during building a 2nd operational site- Customer specific training for new agents)- Agent-coaching- Workforce management- Complaint management

Hungary, Debrecen

Bilingual (English - German) complex lane agent

Beijing City, China

Special short-term assignment: on-site OPM Consultant during Task Force phase at T-Systems China- Evaluates the critical processes, identifies process failures and gaps- Creates action item list with possible solutions- Implements new processes within the service desk- Creates new & missing reports and measurements- Creates new & missing functions within.

Bachelor Of Science (Bsc), Environmental Studies

Activities and Societies: Erasmus Community (Exchange Student Programme)

Bachelor Of Science (Bsc), Environmental Studies (Erasmus)