Transforming service delivery and operations, advising on business strategy, planning, budgeting and organisational capability improvements that assist the firm in its aspiration to help clients thrive.I lead a multi-disciplinary team comprising transformation & process improvement experts, commercial & business analysts, data / reporting and technology specialists who combine to define, design and execute firm strategy.Key areas of focus are:• Defining the long-term strategic capabilities required by the firm to deliver outstanding client experiences and sustainable profitability.• Re-defining service propositions to more accurately align with the needs and expectations of buyers.• Re-designing our business models and operating structures to ensure we are aligned with our markets and delivering the right quality of service at the right price.• Re-structuring and transformation of business services teams (including technology and processes).• Work cross functionally to lead strategic inintiatives

The role operated within three broad arenas and in conjunction with Partner led task forces to understand and respond to the external factors affecting the business: This is the firm's "Law Firm of the Future" programme.• Societal - Delivering more to people who work at RPC in recognition and response of the whole person and seeing diversity, inclusion, mindfulness and well-being as core to people and therefore the business • Competitive landscape - Sharpening the proposition, creating sales teams, becoming more commercial with pricing and demonstrating strong financial hygiene• Legal Services - The work we do is being carried out differently in certain areas of our legal practices. A "lean" / consistent approach and team has been created to deliver from a new structure, with refreshed technology and slicker processesMajor achievements in role:• Programme Manager for the firm's "Law Firm of the Future" initiative sponsored by the firm's Managing Partner.• Led the design and development of rpcreserve.com, a client facing analytics platform to transform client reporting within the insurance sector. Shortlisted for Ovum "On the Radar" awards 2015 (runner up).• Led the definition of the firm's Business Intelligence strategy, establishing multi-disciplinary and cross functional steering groups to elicit requirements, sourcing 3rd party expertise to bring the outside in, establishment of a centralised BI team and subsequent outsourcing.• Undertook a strategic review of the firm's HR operations and capability, advising on new approaches to talent management processes and performance management• Led the firm's GDPR programme including a drain's up review of the firm's approach to data governance, data management and information security.• Led the design and definition of the firm's case management strategy, establishing corporate governance and leading the programme execution on behalf of the Board (including supplier RFI/RFP and commercial contracting).

Headhunted to lead the re-implementation of Aderant PMS to support RPC with their international expansion. Subsequently promoted to a senior strategy role.

Responsible for the Finance Systems team and established a Business Intelligence centre of excellence. Led a number of major projects including the establishment of several new overseas offices across Europe, Asia and the Middle East.Lead Architect for the design of the firm's future state volume business model, financial consolidation and transactional architecture to deliver unified management information across new business entities and provide a scale-able template methodology for future structural change.Business & Finance Lead for the implementation of Linetime (case management and financials) into the firms volume operation comprising Mortgage Repossession, Repossession Sales & Debt RecoveryBusiness lead for the implementation of SSRS to replace legacy Business Objects (Crystal Reports)Lead Architect for the design and delivery of a new workflow billing processes to achieve a 65% reduction in paper, improve transparency of the end to end process and smooth the lumpiness associated with month end.Establishment of Enterprise Business Intelligence (BI) functionAccountable for the firm's BI strategyLed the implementation of numerous client e-billing projects and provide change management consulting support to Partners and lawyers Accountable for all supplier management, contracting and budgets within the Finance Systems & BI domain

Various projects including implementation of new time recording tools (Carpe Diem), new work-flow based credit control tools (I-Many) and regular upgrades to the PMSAct as business owner for the PMS, understanding supplier roadmaps in the context of creating future improvement opportunitiesAct as a bridge between Finance, IT and the business in relation to system and process changes

The Huber Group is an international holding group comprising of 40 companies, spread across the Globe. The group is acknowledged as one of the leading printing ink manufacturers and also manufactures printing varnishes, coatings, dampening solutions, additives and printing auxiliariesFinance lead for the implementation of SAP R2 across the UK operationsTeam Member for the international implementation of SAP R2 with specific responsibility for COA design, unified bill of materials models and standardisation of stock control

Umeco Structural Materials specialises in the manufacture of high performance pre-impregnated (prepreg) advanced fibre reinforced composite materials which are used across a diverse range of industries including aerospace and formula 1.Commercial accounting responsibilities including working capital management across process flow material manufacturing and component production divisionsTeam member for the implementation of JD Edwards