David Glass Email & Phone Number

Tampa, Fl, Us

New York, Ny, Us

• I am currently supporting the National Hockey League focusing on Amazon Web Services, project. management, app development, business intelligence, and broadcasting & streaming technologies.• Assisted in developing a customer success program which included the creation of client onboarding documentation, internal training, process workflows, and best practices.• Performed data analysis and developed reporting for technology related game incidents. • Obtained multiple AWS Partner training certificates for “Elemental” services; Live, Link, & MediaLive.

Itasca, Illinois, Us

• Managed $11M in ACV, including 8 of the top 25 accounts within Flexera• Achieved a 97% retention rate• Provided tactical and strategic account support to help my clients overcome their IT asset management challenges• Mentored three newly hired customer success mangers• Created a multi-week training plan which enabled the onboarding of five customer success managers

Bellevue, Wa, Us

• Managed $3.5M in ACV• Achieved a 90% retention rate• Saved four client accounts resulting in the recovery of over $1M in contract value• Created customer success roadmaps that aligned corporate goals, business initiatives, and key performance indicators• Only CS representative (non-manager) to support the business operations team for project "NorthStar"; an overhaul of customer success documentation and process workflows in the Gainsight tool. This allowed senior leadership to properly forecast quarterly revenue, set retention and growth goals, assess account risk, and define success indicators in the same way across the organization

Stamford, Ct, Us

• Led the IT Finance and Strategic Sourcing programs worth $2M in ACV and closed over $300K in new business• Conducted monthly consultations advising IT CFOs, Heads of IT Strategic Sourcing, and Chief Procurement Officers; these senior executives were part of organizations that produced $10B or more in annual revenue• Facilitated member meetings to exchange best practices and key learnings from peers and industry thought leaders • Selected to deliver an internal training on the “Effective Habits of Program Directors” to a group of former CIO and executive leaders• One of two program directors, out of 25, leading two separate products• Received highest possible rating on end-of-year review in 2018 while being “new-in-role”

Stamford, Ct, Us

• Selected for special assignment to work on the Corporate Executive Board (CEB) merger & acquisition (M&A). I provided customer success support for legacy CEB and new Gartner products. I was also the first team member in the organization to support the new products that were created as part of this M&A• This role supported IT CFOs, CFOs, Head of Tax, Head of Treasury, and FP&A leaders• Led multiple projects that drove operational improvements including the development of a new global best practice to coordinate and deliver executive support. In the first three months, this new process enabled the organization to track over 1000 interactions and produce trend reporting that was not previously available• Appointed as the team CTO, responsible for upskilling peers on the new technologies that were part of the M&A• Special Recognition: 2017 Quarter 3 - Team Top Performer• Received highest possible rating on end-of-year review in 2017

Stamford, Ct, Us

• Provided open territory coverage across multiple product lines for clients and internal partners• Hedged renewal risk, identified potential opportunities for account growth, and facilitated detailed knowledge transfers to the permanent associates taking over the territory• Special Recognition: 2017 Quarter 2 - Team Top Performer

Stamford, Ct, Us

• Proactively met with senior level executives to align resources for their most pressing business needs; these leaders held the roles of CIO, CTO, Head of Infrastructure and Operations, CISO, Chief Enterprise Architect, and Director of IT Sourcing and Procurement• Managed 110 clients, $3.4M in ACV, and closed $180k in new business• Achieved an 88% retention rate, which was the highest on my team• Served on two governance boards to improve operational efficiency and experience. As an example, I provided support to improve the end-user experience of Gartner’s “Peer Connect” by making recommendations on how to reorganize the site’s content

Minneapolis, Mn, Us

• Directly managed four team leaders and 75 team members for a $55M store• Adjusted team performance to drive sales and improve guest experience by reviewing daily operational metrics• Achieved the highest overall score, 94%, for corporate audits in the Tampa market; out of 24 stores• Proposed and rolled out a strategic business plan to reduce counterfeit money that saved the region over $100K• Achieved the best inventory score in the Tampa market in 2012, 2013, and 2014; out of 24 stores• Investigated internal team member theft and dishonest behavior. Closed six internal theft investigations, including one that led to 13 criminal charges filed