David Macarthur Email & Phone Number

Forres, GB

Scotland, United Kingdom

At Form3, I managed operations and incident management for payment systems, ensuring smooth customer experiences across millions of transactions. I developed processes, enhanced team collaboration, and improved system performance by integrating technology like Grafana. This leadership role required problem-solving and strategic planning to mitigate risks.

Highland, Scotland, United Kingdom

I led root cause analysis and problem-solving for 250,000 global users with the Ministry of Defence. My investigations focused on improving operational performance by analysing complex issues and enhancing service delivery through structured processes. I collaborated closely with stakeholders in high-stakes environments, ensuring effective incident.

At Atos, I managed major incidents for 70+ clients across finance, government, and logistics sectors, ensuring operational continuity. My role demanded communication, swift decision-making, and the ability to handle critical customer issues while leading a team of engineers and analysts. I consistently improved service delivery and stakeholder management.

Moray, Scotland

As Team Leader for the Metropolitan Police Service Desk, I led a team of night-shift workers, ensuring efficient operations and exceptional customer service. My role included problem-solving, conflict management, and process improvements to maintain service quality in a high-pressure environment. I provided regular reports and managed performance reviews.

Scottish Highlands

I supported operations for the Metropolitan Police, managing major incidents and leading a team of Service Desk analysts. I ensured that incidents were resolved swiftly, safeguarding critical infrastructure. My role involved collaboration, problem-solving, and implementing processes to streamline service delivery while managing client relationships.

In this role, I managed incidents for three major clients, including WHSmith and Welsh Water. I ensured timely resolution of issues, balancing customer needs and organizational objectives. My work involved communication, stakeholder management, and ensuring smooth operations across different client environments.

As Deputy Service Desk Team Leader, I oversaw daily operations, task allocation, and incident escalations. I supported a team of Service Desk analysts, ensuring service consistency and swift problem-solving for critical issues. I also implemented process improvements that enhanced team performance and streamlined workflows.

I managed the hotel’s bar operations, overseeing team performance and ensuring customer satisfaction. My role required strong communication skills, conflict resolution, and planning to meet business objectives. I implemented process improvements to enhance service efficiency and drove team collaboration.

Inverness, United Kingdom

Inverness, United Kingdom

Nairn

Newlands Of Fleenas