Successfully managed the Design, Build, Test Support and Delivery of the Core Banking Infrastructure Platform to support the critical Transformation Programme in the digital space for our customer.

Delivered a Digital Enabler Programme to facilitate business digital strategy, including• Single sign on for customer facing applications which provided an enhanced experience for customers• Mobile App (iOS & Android) to allow customer self servicing of payments, meter reads etc.• Migration of Market Preferences from multiple sources to single source and and streamlined capturing of preference data in a single source.Implemented customer contact offerings across digital, marketing campaigns and paper based contacts to offer customers the choice to reduce cost of contacting customer service.Managed an infrastructure program to refresh multiple legacy environments including • Provisioning and managing the migration of multiple 3rd party Call Centres to a new Citrix/Xenapp environment with no impact to SLA’s. • Upgrade of key business critical application, managing application refresh and implementing a secure internet facing portal for 3rd party connectivity.• End User computing project to roll out thin client solution and laptop refresh to all users across 3 sites, achieving objectives of improved login times and overall performance and stability.• Upgrading Active Directory environment with minimal impact to business users.

Senior Project Manager (Contract) – Financial Services Account • Successfully managed the design, development and rollout of Managed Service solution to deliver critical customer facing product for our client, enabling the business to respond to a suite of sales and service requests across their Branch Network. • Implemented File Share Access Monitoring system to allow client to effectively manage user access to sensitive data.• Delivered project to migrate in-house SharePoint environment to Microsoft Office 365 Cloud.• Responsibility for delivery of new concept Digital Branch allowing customers an interactive banking experience

Key leadership position in the restructuring of the Project Services Organisation. First point of contact for Customer Accounts in the development of Project Services business for UK&I.

UK&I Management team member leading a team of 40+ Programme, Project and PMO support teams across multiple industries in the delivery of Programmes and Projects for clients during a period of significant change within the organisation.

Senior management position on the Bank of Ireland (BOI) Account. Directed a team of 40+ Programme and Project Managers, Technical Project Managers and PMO team

• Led the largest infrastructure (€8M) and most long term Programme for Bank of Ireland to deliver a new Business Electronic Channel to process significant payments involving managing a team of 25 dedicated resources and leveraging another 15+ via a matrix organisation. • Delivered a Service Improvement Programme (SIP) involving the global HP organisation at a senior level across multiple geographies which resolved customer service issues across 5 focus areas.• Created and delivered a SIP for BOI’s business client’s application which processed payments of multiple billions per annum to resolve significant risk and compliance issues with no major service issues. Achieved significant improvement in service which allowed the customer to develop a strategic replacement solution.• Collaborated with BOI and 3rd party providers to successfully delivery the Intranet solution for 16,000 users• Prepared the successful bid proposal for an implementation of a new mainframe banking engine and ultimately delivered the Programme which delivered a new joint venture banking solution for BOI.• Implemented one of the first Accelerated Disaster Recovery solutions for a critical customer application.• Implemented significant contract change, on schedule, to transfer business operations to BOI in a 5 month period, including contract novations, network separation, migration of hardware and transfer of 17 staff.

• Managed core team of 15+ resources and a budget of €2.1Mpa to successfully deliver a strategic business critical replacement system for Account Exceptions Management which addressed Business & IT concerns regarding service stability, restricted functionality, and capacity for growth, of the Bank’s current solution.• Introduced Consumer Lending Business Portfolio Programme structure providing strong governance for business unit’s project work and improved customer satisfaction for projects from 2/10 to 9/10 in 6 months.• Prepared a successful bid involving global organisational units and delivered the first 3rd party infrastructure into the client data centre to host the EMEA operations of a large fast food organisation.• Successfully delivered projects covering solutions for the outsourcing of credit/debit card services and POS card transactions, mobile phone top-up, Euro Changeover.