David Goberdhan Email & Phone Number

93 Regent Street Georgetown Guyana

I work to promote smooth, safe, and reliable operations by nurturing customer relationships through prompt, courteous service, responding to all phone and in-person requests in a positive and professional manner. I oversee the safe transport of passengers and freight in accordance with Civil Aviation Authority standards. I enjoy following up with customers, resolving problems in service and protocol, and putting solutions into place to improve processes. I also help with digital marketing and promotions and collaborate with travel agencies for passenger ticketing, requests, and confirmations, as well as commission payouts, customer support, and invoicing. Notably, I:• Train reservation staff and travel agencies.• Improved airport operations and customer service processes; set up commission structures for travel agencies.• Produce monthly reports for Guyana Civil Aviation Authority.• Analyze and integrate weekly data collected on competition for purposes of driving company growth.• Examine fares and tax structures and compare with different airlines.

Georgetown, Demerara-Mahaica, Guyana

I managed a crew of four flight attendants per flight and facilitated communication between flight crew and ground crew. I attended to passengers and resolved complaints in a warm and professional manner. I prepared the aircraft for flight and landing. I conducted public service announcements, passenger safety reviews, and security checks. Highlights included:• Maintained flight logs, allowance forms, and cabin crews' monthly activities' reports.• Upheld record of zero accidents.

Georgetown, Guyana

I managed accounts receivable and reconciled invoices for credited goods and third party vendors. I co-led marketing campaigns, including placing outbound telemarketing calls to bring in new business. I also assisted with customer relations such as reservations and ticketing issues.

Georgetown, Guyana

I supervised ground and administrative operations in reservations, passenger and baggage loading, outbound cargo, cargo hole and passenger profiling and reconciliation. I was responsible for reporting monthly to human resource department on hiring and training, budgets for officers, and stock inventory such as uniforms and equipment. I also oversaw maintenance of security records, as well as:• Assisted in recruiting and training security officers.• Apprised team of updates in policies and procedures.

Bachelors In Human Resource Management And Analytics

Manchester, NH

Certificate In Business Management

Management Georgetown, Guyana

Business Management