Korn Ferry Sell combines the world-class sales methodology Strategic Selling® with Perspective with powerful analytics driven technology to drive seller actions and increase their win rate.Strategic Selling® with Perspective was developed by the world’s leading authority on sales Miller Heiman Group, now part of Korn Ferry. It is designed to help organizations manage complex sales processes involving multiple decision-makers. At its center is the industry’s iconic Blue Sheet, which helps sellers identify their position with customers and determine the next action they should take.

Manage $2.5M book of business. Accountable for adoption, customer health, renewals, andcommercial outcomes.♦ Act as the primary point of contact throughout the customer lifecycle; define and drivestrategic success plans; partner with c-level executives and establish metrics for ROI.♦ Designing and implementing a new Customer Maturity Model to drive continuedvalue and deepen client partnerships based on shared goals, milestones andmeasurable outcomes.♦ Identify customer risk and work with the extended Productiv team to create and executeon risk mitigation plans.

Growth Coach for the Catalyst Coaching Corner. This program pairs people who are aspiring to become leaders in Customer Success or who wish to elevate their career with experienced industry leaders for monthly coaching sessions.

Managed $3M book of business. Trusted business advisor, helped clients effectively leverageour platform to accelerate sales and transform their sales process.♦ Helped company 3.5X ARR in under 2 years, reaching 9 figures♦ Renewal attainment: 95% of goal♦ Expansion attainment : 101.4% of goal♦ Participated in the organizational redesign of our operating rhythm, with a focus onexecutive alignment and value realization; resulted in a 100% increase in executivealignment at initial on boarding.♦ Drove the use of Outreach by using data to provide insights and share standardmethodologies to progress from baseline through the maturity curve♦ Served as the voice of the customer internally by engaging in internal productdiscussions, translating customer usage and feedback into actionable insights andfeature ideas.

Develop and execute customer growth and retention growth programs, specializing in customer success strategies, process improvement, sales strategy, and business development.

Responsible for developing and executing customer success programs to drive growth and retention for the largest professional services firm in the U.S. 2012-2016 Tax growth was 29%.♦ Chief of Staff for the National Industry partner for the development and execution of the Industry Program for 6 industries and 19 sectors. Our objective was to help client service professionals become better trusted advisors by increasing their understanding of the clients’ business issues. − Developed, deployed, and led an international team of 15. − Implemented customer success playbooks across 19 industries to align critical business issues to consulting services, contributed to 29% growth 2012-2016.♦ Developed more than 10 go-to-market strategies to identify underpenetrated services within top accounts and collaborated with senior partners to identify cross sell opportunities in the retail, manufacturing and consumer products industries. Process contributed to 32% growth 2012-2016. − Advised the business on client service and development, including developing and implementing client target and growth and retention programs, contributed to 5% growth in 4 sectors, exceeding external market growth rates. − Developed yearly partner and senior manager industry training for more than 500 professionals, resulted in 4.5 rating feedback on a 5 point scale.♦ Chief of Staff for National Deloitte Growth Enterprise Services partner. Contributed to 32% growth 2012-2016. − Developed a community of 15 high-performing middle market senior managers. Provided business development training, including pipeline management, which resulted in enhanced business development skills and improved revenue performance.

Responsible for developing and executing customer success programs to drive business growth for one of the 100 largest law firms in the United States. ♦ Managed cross selling initiative to increase customer adoption of services and up-sell opportunities for the law firm’s top clients, resulting in $3.7M increase in revenue across 25 clients.♦ Planned and executed client strategies to help lawyers win new business and expand existing relationships. Acquired 3 new clients and expanded relationship with $1.2M client.♦ Collaborated with the Employment Practice Senior partners to improve client acquisitions, leading to an increase in net new business.♦ Supported all stages of the sales process including RFPs and client presentations. Landed a $1.6B public company client for six practice groups, retained a $1M client, and expanded billings for a $2M client by 100%. ♦ Responded to over 40 RFPs in one year; 100% increase from prior year.