Managed Opentext (Novell) Suse Linux servers and Windows Servers for contract with Hamilton County Courts.Managed and configured Aruba Switches, Managed and configured VMWare Virtual Environment.

Created and revised Technical documentation and SOPs.Supported Manufacturing and Lab systems, including new installs, troubleshooting.Served as primary Technical lead for Lonza MODA system - Built systems, installed software, and provided overall hardware support.

Managed 350 PC and 35 server WAN environment for Hoxworth Blood Center, a business unit of the University of Cincinnati.-Managed file and print services hosted on Suse Linux Enterprise Server.-Managed and monitored Hyper-V server farm.-Developed standard image for Windows 7 and Windows 10 workstations.-Installed, maintained, and upgraded Novell ZENWorks for endpoint configuration management, including installation of security patch releases of Java, Adobe Acrobat and Reader, and Adobe Flash, and Windows Group Policy enforcement.-Created and maintained Network Documentation for corporate network.

Provided technical and administrative support to school's Technology Infrastructure.Updated network documentation and other support resources. Created and maintained Windows XP and Windows 7 images for school-wide deployment.

Answered phone calls, routed tickets and resolved user issues for Mercy’s Service Desk.Served as a 2nd Shift MOD (Manager on Duty) primary responsibilities included managing P1 incidents, coordinating telecommunications bridges for both Technical and Business resources. Managing problem calls.Provided level 3 service desk support to Tier 1 and Tier 2 Service Desk agents and end users.- Responded to all End-User support calls, emails and electronic requests in accordance with established policies and procedures to meet First Call Resolution (FCR) and set-forth SLAs.- Responsible for the process to document, identify, research, resolve, and escalate Incidents and requests to the appropriate technical support staff for a timely resolution. - Coordinate communications to users and support staff for problem status and follow up through e-mail, IMs, phone calls, and/or through current call tracking software.

Supported the administrative and academic Novell networks for the school district as well as oversee WAN communications for 65 district schools.- Administration and support of Novell Zenworks application suite, including application deployment, product updates and maintainance of a database consisting of over 4000 workstation objects.- Coordinated district wide “techsweep program” that worked with an outside vendor to remediate district “electronic waste” in accordance with governmental regulations. Saved an estimated $16,000 in disposal fees by negotiating free pickup service for all school locations.- Developed technical documents for a wide range of subject matters relating to internal processes and procedures. - Developed and implemeted network documentation standards for school LANS and Data Center.- Coordinate district wide “Tech Coordinator” monthly meetings. Designed to educate and inform those individuals who serve as point-of-contact people for school based technology.- Participant and lecturer at yearly Summer Technology Institute. This series focused on ongoing training and education for “Technology Coordinators” on technology innovation and applicable use in classroom instruction.

Part of a team (Enterprise LAN group) that provided 2nd level support for 150 Novell 6.x servers located in manufacturing plants in the US, Canada and Mexico. Organized vendor service calls for supported datacenter equipment. Provided support and leadership for enterprise wide project to consolidate server management by centralizing administration. Represented Enterprise LAN group at change management meetings. • Managed server lease replacement process for leased equipment. Oversaw financial justification, hardware procurement, server staging and shipment of equipment to plant locations. • Spearheaded project to convert all network printers from IPX queue based to IP based NDPS. Successfully able to convert 1175 printers to NDPS in a 6 month period, eliminating the need for the IPX protocol on the corporate network.• Developed and implemented standards for all technical project documentation. Wrote and provided documents for a wide range of subject matters relating to internal processes and procedures.

Managed and supported Novell 4.11 / 5.0 Network with 150 + users. Primarily responsible for network and NEC Centigram phone system support at the facility. Provided help desk services to local end users and provided technical advice to department heads when requested. Served as technical lead for both Redbank and Lebanon plant locations and helped to mentor Jr. Network Admin in our Lebanon facility and assist him with project work and professional growth plans.• Improved productivity 50% and reduced operating costs by $50,000 by developing and implementing new CSR report printing and distribution process using Adobe PDF technology.• Conducted an IT cost reduction analysis with communications vendor that resulted in a decrease of communication expenses by $26,000 over a 5-year period, by reconfiguring the telephone system.• Managed and helped to develop a $500,000 annual IT budget. Was successfully able to control costs and keep within established budgetary guidelines, while achieving departmental goals.• Managed, monitored and installed various CISCO hubs and routers as required by our Corporate IS Team.• Supervised the development of network monitoring standards, security, disaster recovery, and network documentation. Responsible for creating these policies and working with management to put them in place.