Exceeding customer expectations is my main focus in business & volunteering.With over 30 years of experience at HP, I've had the opportunity to hone my customer satisfaction skills across HP products & services including electronic components, consulting and most recently, HP Software. I learned that it is not the product or service that keeps the customer coming back, but the relationships built while delivering that product or service to the customer.Today, I am happily applying my skills to the medical practice industry through managing the patient encounter to revenue stream, credentialing requirements and HIPAA & OSHA compliance.