In this role I have demonstrated consistently strong oversight and technical capabilities: ensuring thorough collection and evaluation of complex sales information, monitoring sales analytics and reviewing performance attainment data; devising and implementing improved methods of streamlining and simplifying sales systems, working in close collaboration with the Business development Team; reducing bottlenecks in the sales process and improving workflows through skilled use of sales automation tools and generally introducing better measurement and execution procedures.In more specific terms, I am managing and Maintaining the Group CRM system, leveraging available data to enhance sales performance and productivity; entering new leads on the database, regularly updating fields and managing lead lists as well as custom fields; preparing regular and reliable reporting (including CRM reporting) for review by Sales and Business Development Teams and Executive Management; making a series of field and direct sales enquiries and cold calls, carefully qualifying the lead and directing it to the relevant member of the Business Development Team and managing metrics and analytics programs in addition to creating and updating sales presentation materials and project managing the company’s presence at international trade shows.I also work closely with TAIT Marketing on a number of key initiatives and customer outreach programs and am regularly enlisted to coordinate and manage a full spectrum of ad hoc projects.

I managed the Scoring Department: assuring consistently high levels of service among support staff and supporting decisionmaking; Successfully secured smooth handover of customer services between the Chiswick and Swindon Offices and played an integral part in identifying, documenting and improving new and existing operating procedures.In addition I monitored ongoing performance levels against agreed objectives, reporting in a timely fashion on any material variances; worked closely with the Sales Teams to support key customer accounts, ensuring delivery of best quality customer services to the highest professional standards; prepared and circulated report analyses required by the Education Department, coordinated a variety of customer related projects and monitored product development and database updates; liaised with all internal and external stakeholders, including local authorities and cluster groups and contributed to a variety of design and specification tasks on new and existing projects.As well as all that, I developed and delivered training programs on new products, databases and reporting tools (for colleagues and customers).

I restructured existing guidelines so as to better reflect the Society’s policies, procedures and objectives; managed a full spectrum of project activities, including scheduling and requirement oversight; coordinated the Annual General Meeting for Quakers as well the triennial event for Quakers in Britain (the Yearly Meeting Gathering); identified and evaluated event database issues (managing updates and testing new releases) and worked with external suppliers to coordinate a series of event requirements and logistics.

Developing a new events database and assisting Project Managers in carrying out all project management duties by liaising with business sponsors on enhancements for the project.Reviewing implementation deliverables and milestones, coordinating with vendors/stakeholders and providing consultation on the system implementation.Working on the Quaker website and managing the content by assisting in the production of material and the distribution of information online and offline.Carrying out business process analysis and interacting with the client for requirement gathering, understanding technical and functional specifications.Identifying opportunities to improve productivity, efficiency and ensuring organisation’s policies and procedures are complied with service quality norms.Overseeing the database management, content distribution and archiving by researching and resourcing for events, contributing to the CYP work plan and compiling outcome-based evidence.Organising and running workshops for adults on how to work with and support children/ young people including: Being Ready for Children, Re: Imagine, Storytelling as theological reflection – exploring Godly Play, inter alia.Coordinating large and small events for groups of children from 0 to 11 years old, as well as for young people from 12 to 18 years old for junior yearly meeting, tall ship, facilitation, leadership and the youth conference.Contributing in creating a new events database that meets the department’s requirements.

Establishing a working relationship between tenants, landlords and contractors and providing IT support along with streamlining data processing and report writing.Liaising with contractors and tenants for all housing repairs to ensure satisfactory services on property numbers and availability.Responsible for preparing and checking the invoices, calculating rent increases, setting up department performance indicators.Advertising properties to potential landlords and tenants through all media along with the overall accountability of database management and offering IT help at an administrative level Accountable for streamlining data processing and report writing and establishing the contracts for the properties.Performing general administrative duties and managing BAU, including the data entry/updates.In charge of invoices, calculating rent increases for tenants, setting up performance indicators for the department and establishing lease timeframes.

Working for various educational institutions including Regent’s College, Imperial Society of Teachers of Dancing and the University College of London.Responsible for overseeing outgoing and incoming mail and acting as a focal point of contacts for all queries and services.Managing data processing and providing technical support for the general day to day IT issues.

Defining budgets and establishing aim/vision, resource and timetable for entertainment events with overall accountability of analysing and mitigating risk while proactively checking out the viability of an event.Developing and presenting event plan with overall technical architecture to potential venues with an eye to developing business.Responsible for setting up partnerships and sponsorships for the event.Managing contracts with the suppliers to make sure that standards set are met within the deadlines and budget set out in the work plans.Handling client's queries and responses updating and invoicing them accordingly.

Preparing daily reports and other office administrative records as per the laid down procedures, policies and regulatory requirements on a regular basis.Establishing and maintaining suppliers of consumables materials as required and spearheading administration related activities including office automation, archiving files and records and providing facilities support.