Como Ingeniero de Soporte en Microsoft Dynamics 365, soy responsable de ayudar a los clientes a resolver problemas técnicos complejos con sus implementaciones de Dynamics 365. Mi rol implica solucionar problemas, diagnosticar y proporcionar soluciones para una amplia variedad de dificultades, asegurando que los usuarios tengan una experiencia fluida con la plataforma. Colaboro con equipos multifuncionales, incluidos los equipos de producto y desarrollo, para identificar y resolver problemas de manera eficiente. Mis tareas diarias incluyen manejar tickets de clientes, brindar orientación técnica detallada y garantizar una resolución oportuna para mantener las operaciones comerciales funcionando sin problemas.

Training of new entrants to production, Team Management, Leadership, Step up to Team Manager, Microsoft Business Basic

I received the training and successfully passed all the instances regarding the Team Manager Foundations in Portuguese, English and Spanish, which include the following instances: - Deliver coaching to team members to enhance performance.- Create personalized action plans usingSMART (Specific, Measurable, Achievable, Relevant, Time-bound) actions.- Conduct root cause analysis utilizing the 5Whys method to identify and address performance issues.- Handle administrative tasks related to team management.- Participate in calibrations with the Quality Assurance department and the client to ensure performance standards.- Provide support and guidance to help the team achieve KPI (Key Performance Indicator)goals.

As a trilingual operations agent, my expertise lies in meticulously applying policies and communications in English and Portuguese, ensuring safety and suitability in an extensive market. My professional focus is on maintaining outstanding quality standards and safeguarding the integrity of the client requirements. Notable aspects of my career include:- Fluent proficiency in English and Portuguese on a global scale.- Rigorous enforcement of corporate policies to ensure ad compliance.- Close collaboration with review and compliance teams to uphold high standards and appropriate metrics.- Active participation in quality review and approval, ensuring adherence to corporate policies and legal regulations.- Detailed case logging and thorough follow-up, contributing to continual procedure enhancement.- Effective communication with advertisers to address queries and concerns, prioritizing effective problem resolution.

Award obtained due to recognition for having the best performance metrics in the second quarter of the year