● Guide engineering teams by reviewing and validating procedures for solving flaws of a higher level in the customer's service.● Detailed administration for the ISP's network control and monitoring management.● Look out for the engineering team and the applied guidelines at the moment of solving an incidence, constantly updating work manuals.

● Manage data regarding the status of the network. Organization, accounting and control of customer reports.● Lead teams by providing guidelines for an understandable customer support.● Review and escalation of reports● Draft structured manuals by making use of flow diagrams, achieving greater effectiveness in customer service.● Document the record for technical support provided to customers.● Ensure the quality of customer service is the most adequate. Clarify any doubts or concerns that collaborators may have when addressing failures reported by users.

● Monitoring the status of the network, perform maintenance on it and notify any type of incident that may occur in it.● Evaluation, resolution and monitoring of failures reported by clients.● Analysis and maintenance of backbone, nodes, trunks and PTP and PTMP links to clients.● Improved troubleshooting by an estimated 25% by designing diagrams, easing processes.

Coordination, management and logistics of special social, academic and corporate events.In charge of team building for each event, providing information and guidelines to follow through it. As well as organizing the transport and feeding logistics for each of the team members during long-term events.Supervise and look over each member of the team during the events and the quality of service given to the clients.

Reach foreign medical insurance companies from the state of California, in order to collect and organize information about treatments of the different policies for patients from the clinics associated with PracticeMed.

Offer expert counseling, taking in consideration the needs of each client.Logistics, coordination and execution of academic, cultural, religious and social events. Assure the proper development of the events carried out. Organization of the event structure.

Customer support attending failures and issues. Participated in the maintenance of network nodes.Management of incident reports by clients and updating of the network database.

Support in the unloading and dispatch of fire safety equipment. Accounting and inventory control.