David Good Email and Phone Number
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Seasoned ed tech product leader dedicated to helping tech-enabled education reach its potential to transform lives, with a focus on the future of work. I help people gain the toolsets, skillsets, and mindsets they need to succeed in the economy of today and tomorrow. In my previous role focusing on feature development, platforming and scaling, and innovation, I managed our product, engineering, student success, job placement, and operations teams. I collaborated deeply with everybody else (marketing, admissions, academics). In brief, I have experience thinking of academic products and services holistically, from the time a student applies to the time they get a job, and beyond. I was also the executive leading our diversity & inclusion efforts, to get Kenzie ever closer to reflecting its vision of creating opportunity. Blending business and technical savvy, I've owned all parts of the product lifecycle, including product vision, product strategy, product design, and product planning. I've worked with all sizes of companies, cross-functional teams, and user communities. Expert on implementing, using, and combining development methodologies like Scrum/Agile/Lean, as well as when waterfall (gasp!) makes sense. Berkeley (Haas) MBA 2007. Career highlights:- Early employee at Kenzie Academy, recently acquired by Southern New Hampshire University (SNHU), as we scaled cohorts from a dozen students to hundreds. - Managed product team to deliver student experiences and internal tools- Supervised operations, including contracts, student financing, facilities, and student services- Formed and managed IDEO U product team (including community management and customer support) that quadrupled product offerings in the span of 2 years, leading to a 400% increase in revenue.- Orchestrated turnaround on IDEO U course experience, improving NPS from 15 to 40+.- Crafted a learning experience that contributed to a 50% course completion rate, well above industry average.- Led product team at UniversityNow, building a platform incorporating all functions of an online university (LMS, SIS, assessment engine, financial reporting, and more). Platform was sold in 2015.- Proven track record of working well with a variety of teams and personalities, including new-school founders, old-school executives, engineering, marketing, UX, support, and academic administration.
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Founder And ConsultantGood Thinking ConsultingSan Francisco, Ca, Us
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Product LeadConstructive Dialogue InstituteSan Francisco, Ca, Us -
Head Of ProductConstructive Dialogue Institute Jun 2023 - PresentNew York, Ny, Us -
Coach, Product Management StudioUc Berkeley Executive Education Jan 2022 - PresentBerkeley, California, Us -
Product ConsultantGood Consulting Nov 2021 - PresentI help organizations implement their online learning initiatives, including:• Strategizing on business model and course format, and the resulting feature requirements• Researching and recommending an LMS• Prototyping a homegrown LMS using low-code/no-code (Bubble)• Creating course development plans
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Product Lead, Post-Program SupportLighthouse Labs Sep 2022 - May 2023Toronto, Ontario, Ca• Researched and designed a new product suite (Post-Program Support - "apprenticeship in a box")• Conducted customer interviews to identify needs and market opportunities• Launched pilot programs and measured outcomes and satisfaction• Hired and managed team to recruit and support employers and their new hires• Designed and created analytics and reporting framework for internal and government stakeholders -
Product LeadUpsmith Feb 2022 - Sep 2022Dallas, Texas, UsDefine and manage MVP for a product that threads together talent, education providers and employers, to address the skilled trades labor shortage. -
Associate Vice President, Product, Kenzie Academy (Post-Snhu Acquisition)Kenzie Academy Mar 2021 - Sep 2021Indianapolis, Indiana, UsHighlights: • Delivered five consumer-facing products, including application process, learning experience, onboarding, student support, and job placement. • Improved student pre-start drops by 80% and first month drops by 70% through student onboarding experience product• Decreased time-to-close and reduced admissions touchpoints through launching self-serve application process• Reduced student drops by 22% via building free introductory courses product • Scaled average academic cohort size from 12 to 100+ over three years through expanding and integrating admissions, student management, and placement toolsetsResponsibilities• Collaborated with executive team on near- and long-term company strategy and translated into product roadmap, taking a holistic approach to product to include service layers and outcomes• Managed product and engineering teams -
Vice President, Product & OperationsKenzie Academy Feb 2020 - Mar 2021Indianapolis, Indiana, UsHighlights:• Scaled average academic cohort size from 12 to 100+ over three years through expanding and integrating admissions, student management, and placement toolsets• Built experience to sign 100+ employer partner relationships and supported student placement rates of 75%+ with graduate promotional product• Delivered experiences for high profile partnerships with Amazon's Career Choice and Tech Academy programs• Oversaw increase in annual revenue from $1mm to $10mm+ over three yearsResponsibilities: • Oversaw placement, student services, registrar, and data teams as VP Operations & Product during acquisition period (50+ person organization)• Facilitated KPI/OKR definition and reporting• Acted as executive liaison to DEI stakeholder groups and championed DEI initiatives for hiring and culture• Contributed to pitching, diligence, and integration work with SNHU• Implemented student financing products with several partners, including transitioning from Income Share Agreements (ISAs) to outcomes loans• Directed biweekly all-hands meetings, company principles design, culture fit/add interviewing, and staff recognition to preserve company culture as we scaled from 30 to 100+ employees -
Vice President, ProductKenzie Academy Jan 2019 - Feb 2020Indianapolis, Indiana, Us -
Product Lead, Ideo UIdeo 2016 - 2018San Francisco, California, UsHighlights• Developed courses to teach IDEO's groundbreaking approach to design thinking (human-centered design), applied to product design, leadership, service design, and more• Quadrupled revenue to $3mm over two years by scaling the live course team, increasing product catalog, and expanding course calendar• Improved NPS from 15 to 40+, through improvements to learning experience• Scaled course cohorts from 100 to 300+, without increasing staffing, through designing a community-led learning experienceKey responsibilities• Led the team creating our online (desktop + mobile) course experience, including oversight of community and customer support teams• Managed tight relationship with our learning platform provider (NovoEd), including participating in product roadmap development• Assessed and regularly reported to executive team on course performance KPIs/OKRs (key metricsincluded NPS and Kirkpatrick scores)• Directed roadmap development for live courses team -
Director Of Product ManagementUniversitynow, Inc. 2012 - 2015Highlights• Built critically acclaimed learning platform, sold to Penn Foster Education Group (then part of Vistria Group)• Increased instructor caseload from 50 to 300 through developing faculty and support tools• Achieved nearly double the industry average for student retention rate (close to 50%)Key responsibilities• Developed suite of products handling every aspect of university operations, including a student information system (SIS) and learning management system (LMS)• Managed entire product life cycle, including both strategic roadmap and day-to-day agile development, launching numerous products for learners and staff• Oversaw 12-member cross-functional (developers, UX, and data) team• Drove consensus on product development that addressed numerous stakeholders, including faculty, advisors, operational staff, and, of course, students
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Senior Product Manager - Gamespot (Cbs Interactive/Cnet)Cbs Interactive 2007 - 2011San Francisco, Ca, Us• Managed roadmap and development for both sites (each has more than 1 million daily unique visitors and 14 million monthly uniques). Products managed drove $50 million in annual revenue. Teams managed varied in size from 5 people to 50 • Managed specifications for GameSpot mobile app• Conceived and managed development of site franchise “All Time Greatest,” an annual event that drove $1 million in revenue• Designed and managed development of site franchise “GameFAQs Answers,” which generated more than 12 million page views per month -
Content ProducerLeapfrog 2003 - 2005Emeryville, California, Us• Led teams (20+) creating educational game content and products• Worked with partners implementing LeapFrog content on their own platforms to ensure brand and pedagogical consistency• Worked with retail partners and brand managers to develop product merchandising strategies -
Marketing SpecialistPearson 2002 - 2003London, Gb
David Good Education Details
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University Of California, Berkeley, Haas School Of BusinessGeneral -
Pomona CollegeInternational Relations -
Lighthouse LabsIntensive Program Certificate
Frequently Asked Questions about David Good
What company does David Good work for?
David Good works for Good Thinking Consulting
What is David Good's role at the current company?
David Good's current role is Founder and Consultant.
What is David Good's email address?
David Good's email address is dg****@****ail.com
What is David Good's direct phone number?
David Good's direct phone number is +141525*****
What schools did David Good attend?
David Good attended University Of California, Berkeley, Haas School Of Business, Pomona College, Lighthouse Labs.
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