Senior Vice President, Customer Operations
CurrentLead Technical Support, Professional Services, Scaled Services and Customer Success for Inovalon.
Nov 2024 - Present
AeroLeads people directory · profile
David Fox Email & Phone Number
SVP, Customer Operations at Inovalon
at
Inovalon
1 work email found
@cmgroup.com
4 phones found area 615 and 888
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
SVP, Customer Operations at Inovalon
Location
Franklin, Tennessee, United States
Who is David Fox? Overview
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Quick answer
David Fox is listed as SVP, Customer Operations at Inovalon at Inovalon, based in Franklin, Tennessee, United States. AeroLeads shows a work email signal at cmgroup.com, phone signal with area code 615, 888, and a matched LinkedIn profile for David Fox.
David Fox previously worked as Senior Vice President, Customer Operations at Inovalon and Chief Customer Officer, Commercial at Marigold. David Fox holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from Belmont University.
Company email context
Email format at Inovalon
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{first}.{last}@cmgroup.com
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Profile bio
About David Fox
Strategic client services & customer success management executive with over 20 years’ experience in creating high performing customer-focused cultures that drive operational excellence and consistently exceed organizational goals. Specific strengths in influencing and inspiring internal and external customers through a differentiated customer experience.
Listed skills include Healthcare Information Technology, Business Analysis, Hipaa, Vendor Management, and 46 others.
Current workplace
David Fox's current company
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8 roles · 30 years
David Fox work experience
A career timeline built from the work history available for this profile.
Chief Customer Officer, Commercial
Led all Commercial post-sale customer-facing activities, overseeing Customer Success, Account Management, Professional Services, and Customer Support teams for the 30,000 SMB and Mid-Market Marigold customers. Responsible for all existing business operations and revenue. Accomplishments:-Exceeded 102% Contracted Annual Revenue Retention in FY23 which was a.
Mar 2022 - Nov 2024
Chief Customer Officer, Cm Group
Led the 350 member post-sale customer-facing teams. Responsible for Customer Success, Account Management, Professional Services, and Customer Support teams across eight brands spanning US, Europe, and Asia.Accomplishments:-Focused all teams on overdelivering against GRR and NRR targets. Existing Business exceeded annual growth target by ~$1m.-Developed and.
Mar 2021 - Mar 2022
Senior Vice President Global Support, Cm Group
Led the global support organization across the eight brands within the CM Group portfolio. Created a differentiated customer experience that generated customer loyalty and distinguished our brands from competitors.Accomplishments:-Instilled a customer first, high-performance, and data driven culture that transformed the 120 member technical support team.
Nov 2019 - Mar 2021
Senior Vice President Client Services
Led technical support, account management, employee training and enablement, and account implementation across a large healthcare SaaS technology enterprise organization. Accomplishments:-Recruited, hired, and led 125 employees in multiple geographical locations with responsibility for operations teams in Nashville, Chicago, Philadelphia, Austin, Costa.
May 2015 - Nov 2019
Vice-President, Customer And Technical Support
Led tier one support, tier two support, business analysts, data processing operations and customer enrollment for 1200 hospitals, 750 physician offices representing greater than 50,000 end users. Reported to the CEO of Passport Health.Accomplishments:-Achieved “Best in KLAS” 5-consecutive years. Customer support was the the highest rated.
Dec 2004 - May 2015
Director, Customer And Technical Support
Led tier one support, tier two support, and customer enrollment for Passport Health Communications. Reported to Chief Operating Officer (COO).Accomplishments:-Implemented best practices metrics (first response time, resolution time, customer satisfaction) for customer facing teams that was a market differentiator.-Created a tiered client services.
Oct 1999 - Dec 2004
Manager Of Customer And Product Support
First Data Corporation - First Data Financial Services
Led Tier Two Support, Implementation, Vendor Relations, Cash Management and Customer Operations for First Data Gaming Division.
1996 - 1999
~3 yrs
1 education record
David Fox education
-
Belmont University
FAQ
Frequently asked questions about David Fox
Quick answers generated from the profile data available on this page.
What company does David Fox work for?
David Fox works for Inovalon.
What is David Fox's role at Inovalon?
David Fox is listed as SVP, Customer Operations at Inovalon at Inovalon.
What is David Fox's email address?
AeroLeads has found 1 work email signal at @cmgroup.com for David Fox at Inovalon.
What is David Fox's phone number?
AeroLeads has found 4 phone signal(s) with area code 615, 888 for David Fox at Inovalon.
Where is David Fox based?
David Fox is based in Franklin, Tennessee, United States while working with Inovalon.
What companies has David Fox worked for?
David Fox has worked for Inovalon, Marigold, Experian Health, and First Data Corporation - First Data Financial Services.
How can I contact David Fox?
You can use AeroLeads to view verified contact signals for David Fox at Inovalon, including work email, phone, and LinkedIn data when available.
What schools did David Fox attend?
David Fox holds Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General from Belmont University.
What skills is David Fox known for?
David Fox is listed with skills including Healthcare Information Technology, Business Analysis, Hipaa, Vendor Management, Revenue Cycle, Process Improvement, Healthcare, and Management.
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