David Goulden Email & Phone Number

Vancouver, Washington, Us

Milpitas, Ca, Us

Quite a ride! Amongst other things: * Partnered closely with Customer Success, Solution Engineers and Customers to define and deliver with the wonderful Development team a wide range of enterprise capabilities (Financial Planning, Program Management, Portfolios, Rate Cards, Date Effective Rates, Dynamic Property Cards, Change History, Active Directory User Sync, Data Object, Custom Objects, Multi-Currency enhancements, Project Snapshots) * Relaunched Apps Marketplace & authored numerous Apps* Released "Gated Trials" * Modern Theme UI relaunch* Ran the first customer Hackathon* Defined internal hackathon prototype and supported ongoing rollout of the massively popular Slide Publisher* Supported our largest customer rollouts as Consultant & design authority* Presented the top-voted non-keynote sessions at user conferences

A Big Data analytics service. My role included:* Focussing on Mobile Games companies and online companies - KPIs and analytics dashboard design* Responsible for integrations with AppsFlyer and Kochava mobile attribution services* Presales efforts culminated in first international customer wins

Milpitas, Ca, Us

As Customer Success Manager, I was responsible for working with Clarizen Tier 1 customers in health, professional services, finance and software development industries to roll out and successfully grow usage of Clarizen from anywhere between 8-1000 users from India, Continental Europe, UK and US. Internally, my role included working closely with Sales, Marketing, R&D, QA, Product Management and Senior Management. Responsibilities included: * Design and delivery of complex pre-Sales and Proof of Concept solutions* Business Analysis & Implementation Consulting for increasingly complex deployments as Clarizen's offering gained cross-departmental collaboration and social enterprise features. * Authored and delivered remote and onsite end user training* Best Practices Authoring and Champion Enablement* Advanced Customization including conceptualization and co-authoring of the Project Highlight Report app, Meeting Minutes app, simple Google Maps integration and more. * Consulting Lead for Clarizen + Salesforce integrations* EMEA region Presenter for the Migration to Clarizen v6 Webinars* Co-Authored the Clarizen Social Enterprise campaign paper* Mentoring for new team members

Milpitas, Ca, Us

Defined & Released Advanced Applications feature. (v5.2)Defined & Released Stopwatch feature. (v5.3)Product Owner of Salesforce Integration product - initial 2 major releases, customer support, customization, definition & delivery of roadmap.Initial definition of Reporting & Advanced Permissions.

Milpitas, Ca, Us

Pre-Sales support, Post-Sales rollout and implementation support

Minneapolis, Mn, Us

• Standardized and rebuilt entire global partner program including standardization of contracts and cancellation of underperforming partners, creation of partner portal, reporting of partner business, sales resources and newsletters, delivery of partner webinars, pre-sales support and co-creation of partner business plans• Created and launched Solution Partner program to grow partnerships with PHP expert local SI’s & web development companies actively assisting in recruitment, on boarding and enablement of first 15 partners• Defined, launched and managed changeover to Online Reseller B2B store for online reseller partners to accelerate sales and reduce cost of sales• Created market expansion analysis and methodology presented to Board by Senior Management • Closely supported Emerging Markets strategy with Indian & Brazilian System Integrators and VARs • In addition to my official role, I was the Pre-Sales support and main mentor for a new Inside Sales team in Dublin, Ireland and supported our International Sales managers with EMEA and APAC sales enabling them to exceed their revenue targets • Managed first on-site pre-sales engagement for deployment of strategic new portfolio product (Zend Server Cluster Manager) resulting in 3yr site license sales while product was still in beta phase

Minneapolis, Mn, Us

• Researched and wrote initial MRD for next generation Enterprise Server product • Managed i5 Program for IBM I team to align product delivery and market demands • Released critical software updates to support market momentum in Enterprise market• Worked closely with R&D team on design and delivery of new i5 enterprise modernization features • Delivered public Webinars and presented Zend Solutions at IBM events• Successfully completed Pragmatic Marketing’s “Practical Product Management with Requirements” course

Minneapolis, Mn, Us

• Responsible for initial market research, approach and penetration, growing business by 250% in 18 months, successfully approaching and closing business with strategic beachhead accounts in Media and Telecoms• Brokered a strategic training partnership with Leeds Metropolitan University • Developed and launched a co-marketing agreement with Rackspace UK (leading hosting provider)

Minneapolis, Mn, Us

• Responsible for initial market research, approach and penetration • Successfully identified, approached and closed business with strategic beachhead accounts including France Telecom, Ministry of Finance (MINEFI) and leading websites. This included evangelizing PHP & Open Source development as a strategic direction to Development Managers, Operations teams and CTOs • Instrumental in 300% growth in business in 12 months, which led to the opening of Zend offices in Paris where I spent 3 months managing customer accounts and handover to and training of Zend France personnel • Sold and Project Managed first product + services solution sale to the leading French automotive classifieds site

Minneapolis, Mn, Us

• Market Research and Segmentation for International Sales Development • Sales “Opener” – closed new Enterprise business globally (Australia, Asia, Europe) • Responsible for initial international sales launch of flagship product (Zend Platform) to beta customers and first 100 implementations including accounts such as Telekom Austria, MTV UK, Orange UK &Vodafone Czech Republic • Defined and created the Strategic Accounts Program and Account Management role • Salesforce.com administrator

Cellpay was a mobile payments company which positioned itself between financial institutions and cellular operators. We implemented the first commercial field trial of cellphone based proximity payments with Isracard/ Mastercard (part of Bank Hapoalim group) at a large urban shopping mall in Israel.Responsible for competitive analysis, marketing collateral creation, presenting at trade shows customer demos, presentations to banks and telco customers, responses to tenders and managing the partner relationship with IBM.

Fr

Worked with a number of Israeli and European mobile middleware and infrastructure start-ups in the Telecoms and Mobile industry facilitating and growing relationships with UK & Irish telecoms and internet enterprises. I worked with Fantine's Consulting division on a number of projects for publicly listed companies (like Cellcom, Comverse, Broadcom & Alvarion) researching ideas for new products and markets and validating existing strategies against potential customers.

M.Sc, Analysis, Design & Management Of Information Systems

B.A., Geography