David Paul, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

•Establish a service quality assurance branch for Delta’s airport experience. Create strategic vision, pilot, mobile solution, vendor management, and budget maintenance – leading to a new data warehouse and success measurement process for Delta• Consistently elevate Net Promoter Score & Agent Interaction net satisfaction scores against competitive set through data driven recommendations, business solution implementation and action plan delivery, centered around the customer experience•… Show more •Establish a service quality assurance branch for Delta’s airport experience. Create strategic vision, pilot, mobile solution, vendor management, and budget maintenance – leading to a new data warehouse and success measurement process for Delta• Consistently elevate Net Promoter Score & Agent Interaction net satisfaction scores against competitive set through data driven recommendations, business solution implementation and action plan delivery, centered around the customer experience• Create a division-wide mobile solution to empower Delta leaders to address key issues through targeted data, drive leader to agent conversations, and reinforce key behaviors through recognition and accountability • Hire and lead team of quality analysts & consultants: increasing station leader accountability, solving service limitations, creating data visualization tools, and providing senior leader insight. Currently launched to 65 Domestic & International airport stations• Drive consistency, adoption, and effectiveness of Delta service experience expectations through effective pilots and unified innovation • Partner with ACS Learning, Tools & Tech, Employee Engagement, CX, IFS, RES, Resource Planning, and Finance to identify service/quality issues and root causes, pinpoint corrective actions, and drive continuous improvement• Measure and evaluate Delta’s service offering through onsite audits ensuring organizational success• Perform senior level presentations with data driven recommendations on operational KPI's, strategic vision, and cross divisional initiatives Show less

Atlanta, Georgia, United States

• Dotted line to LAX & MSP VP’s and MD’s for SW Region and Airport Service in a wide-ranging capacity, including strategy development, operations enhancement and customer experience business tool creation, process management, and solution implementation• Work as an ally to SW Division Field Directors and 29 Station Managers; making their success a top priority through business tool creation, business case analyses, strategy development and rollout, and report maintenance• Develop SW… Show more • Dotted line to LAX & MSP VP’s and MD’s for SW Region and Airport Service in a wide-ranging capacity, including strategy development, operations enhancement and customer experience business tool creation, process management, and solution implementation• Work as an ally to SW Division Field Directors and 29 Station Managers; making their success a top priority through business tool creation, business case analyses, strategy development and rollout, and report maintenance• Develop SW Region Safety Strategy, Regional MPR, BW Vendor analyses targeting enhancement of key ops metrics• Build ACS Learning Recommendation for construction of TOC 5 Learning Center and enhanced Above Wing & Below Wing AQT requirements• Support MSP VP & Director initiatives including capital planning, staffing restoration, and ops constraint mitigation• Partner closely with Airport Service MD on projects including long term and near-term strategy development, ACS Breakroom Refreshes, Merit increase and job progression justification, and other executive presentations• Perform ad hoc project management and support functions toward success of the broader ACS Field Support team• Effectively execute results under pressure from high profile leaders with aggressive deadlines and a high degree of ambiguity Show less

Atlanta, Georgia

• Manage TechOps $300M+ Airframe Supplier Operations (ASO) - Outside Repair P&L and Balance Sheet • During COVID, lead Aircraft Storage maintenance financial program as Delta redirected and parked its fleet across the globe• Drive organizational success, focusing on key areas of improvement identifying cost reduction initiatives through variance analysis• Strengthen the relationship between ASO Operations and ASO Finance, creating efficiencies by streamlining processes, opening… Show more • Manage TechOps $300M+ Airframe Supplier Operations (ASO) - Outside Repair P&L and Balance Sheet • During COVID, lead Aircraft Storage maintenance financial program as Delta redirected and parked its fleet across the globe• Drive organizational success, focusing on key areas of improvement identifying cost reduction initiatives through variance analysis• Strengthen the relationship between ASO Operations and ASO Finance, creating efficiencies by streamlining processes, opening lines of communication, and implementing solution-based reporting• Perform ad hoc analyses to ensure ASO budget reconciles with Delta’s fleet management and TechOps maintenance demand planning schedule • Create comprehensive financial model aimed at tracking individual aircraft maintenance check performance to budget and forecast• Implement process and create working model to ensure timely accrual and release of all aged supplier invoices, driving reduced outstanding invoice balance, ultimately generating enhanced forecast efficiency• Perform monthly financial close process and close reporting including headcount, rate & volume analyses, and P&L and Balance Sheet account reconciliations Show less

Atlanta

• Special Project Focus – create a robust and comprehensive competitor analysis to align Cox Media Solutions financial status quo with industry trends on a financial and KPI basis for monthly and quarterly presentation to Media Solutions leadership• G&A department ownership – work closely with Finance, Human Resources, and Strategy departmental leaders to manage spend and create forecast, focusing on departmental expenses, R&Os on the horizon, team member management, key areas for… Show more • Special Project Focus – create a robust and comprehensive competitor analysis to align Cox Media Solutions financial status quo with industry trends on a financial and KPI basis for monthly and quarterly presentation to Media Solutions leadership• G&A department ownership – work closely with Finance, Human Resources, and Strategy departmental leaders to manage spend and create forecast, focusing on departmental expenses, R&Os on the horizon, team member management, key areas for improvement and recommendations for future performance• Create Media Solutions Scenario Plan - enable leadership to run high impact revenue and expense scenarios ahead of budget and forecast periods to foster aggressive targeting, manage expectations, and to drive discussion for strategic planning• Perform ad hoc analysis to support business decisions and evaluation of new opportunities (TM Dashboard, Media Competitor Comparison, etc.) Show less

Columbus, Georgia

• Construct 10-year business forecast for the GTF engine product line ramp through 2027 – translating engineering inputs to dollars• Lead contact for company "War on Cost" initiatives aimed at aligning Finance and Operations; identifying risks to to budget and translating to dollars for forecast efficiency.• Lead cost reduction and cost avoidance efforts for both military & commercial programs – F135 CTOL/STOVL and GP7000• Provide business recommendations and project updates to… Show more • Construct 10-year business forecast for the GTF engine product line ramp through 2027 – translating engineering inputs to dollars• Lead contact for company "War on Cost" initiatives aimed at aligning Finance and Operations; identifying risks to to budget and translating to dollars for forecast efficiency.• Lead cost reduction and cost avoidance efforts for both military & commercial programs – F135 CTOL/STOVL and GP7000• Provide business recommendations and project updates to senior level management across multiple engine module centers between East Hartford headquarters and Columbus, GA Forge facility• Created concise packages for A-level management to pinpoint organizational needs and business trends. • Use engineering schedule to to create monthly forecast for new and legacy programs; assist in closing and annual budget processes.• Ensure accuracy of engineering and product development hours and costs and align product manufacturing unit hours with costs.• Track and forecast capital spend in support of Industrial Engineering needs and product line ramp through 2027• Two-time Pratt & Whitney Eagle Award recipient Show less

East Hartford, Connecticut

•Utilize assessment & accounting capabilities to appraise costs of productions and deliveries of engines for current consumers•Improve reporting abilities by creating and producing comprehensive monthly reports on engine costs utilizing Excel and Business Warehouse datasets•Develop cost estimates to establish contribution margins for commercial and military engines & use decision making to make adjustments to cost of sales entries•Analyze & present monthly results to Senior… Show more •Utilize assessment & accounting capabilities to appraise costs of productions and deliveries of engines for current consumers•Improve reporting abilities by creating and producing comprehensive monthly reports on engine costs utilizing Excel and Business Warehouse datasets•Develop cost estimates to establish contribution margins for commercial and military engines & use decision making to make adjustments to cost of sales entries•Analyze & present monthly results to Senior Management•Key contact for engine cost and part cost variances and trends•Create Notional Inventory Cost estimates for part valuation usages in various company business units.•Prepare monthly engine forecast based on various module center assumptions, cost reduction initiatives, Engine Center delivery schedule, and Global Supply Chain part cost inputs. •For monthly financial close, assemble detailed engine program analysis, drawing specific engine trends and key cost drivers, therefore driving initiatives throughout the organization. •Within 6 months, began training team members on company systems usage such as Business Warehouse, Oracle Database, Configuration Control Database, and SAP as well as various analysis techniques and methodology. •Perform ad-hoc analysis and reporting. •Develop comprehensive reports, abstracts, and charts to present data and guide cost reduction initiatives. Show less

Hartford, Connecticut, United States

• Assemble and manage data for economic development projects and activities.• Work closely with and offer assistance to Sr. Project Managers during the provision of services to corporate and small businesses by conducting research and advising on technical matters.•Use formal and informal networks to accomplish project and program objectives.•Assists with land disposition and acquisition by gathering, compiling, and analyzing data• Create and manage division and department-wide… Show more • Assemble and manage data for economic development projects and activities.• Work closely with and offer assistance to Sr. Project Managers during the provision of services to corporate and small businesses by conducting research and advising on technical matters.•Use formal and informal networks to accomplish project and program objectives.•Assists with land disposition and acquisition by gathering, compiling, and analyzing data• Create and manage division and department-wide access to social media platforms and created department-wide social media protocol and guidelines. • Actively involved in research, grant writing, and application process for EPA Brownfield Cleanup Grants for neglected and blighted sites in the City of Hartford.•Instrumental in the planning and implementation of the Obama Administration’s million dollar Strong Cities Strong Communities (SC2) Challenge Grant. Including;• Active in the creation of the EDA’s SC2 Hartford Request for Proposal• Member of the SC2 marketing firm selection committee. • Provide support to selected marketing firm to ensure excellence.• Review, edit, and manage registered teams and website content through the launch date. Show less

Port Of Spain, Trinidad And Tobago

• Gained international business experience through a rigorous summer employment program at one of the country’s most respected companies.• Regulated outstanding maintenance bills, revised and balanced cross footing customer utility balances, updated customer information, and assisted with collections actions and letters.

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General