David Graft Email & Phone Number

Richardson, Tx, Us

St. Louis, Mo, Us

In my present role, I deliver proactive product engineering support for new acquisitions with keen focus on mitigating business issues and bolstering their combined strengths. I am responsible for assisting in the creation of technical files that contain critical information about the product/service, as well as assisting in the deployment of third-party product approval applications. I am actively involved in the development of 50 engineering-controlled specifications for diverse product lines' manufacturing requirements. Additionally, I linked the newly acquired firm and brand to existing facilities and MRP systems through the development of new bill of materials guidelines and technical requirements for manufacturing methods.Below are my notable accomplishments:► Developed and executed product modifications, improvements, and cost reductions for existing products within established guidelines by collaborating with cross-functional project teams.► Rebranded sanitary steam trap by providing all engineering support to update drawings, Bill of Material documentation, part number setup, and manufacturing procedures.

St. Louis, Mo, Us

In my most recent role, I steered significant efforts in evaluating customer requests to persuade potential and existing customers, as well as prepared test plans with aim of providing complete test results. I leveraged professional expertise for engaging effectively with a variety of internal and external customers in order to accomplish outstanding goals. I was responsible for identifying and resolving key customer concerns through collaboration with product engineers on Support Request projects, as well as ensuring that stipulated timeframes were met through regular communication with customers. Additionally, I became acquainted with new products, test methods, and analyses that were necessary under short deadlines in order to achieve superior results.Some of my key accomplishments associated with this job role include:► Earned Achieving Customer Excellence award for managing and troubleshooting customers technical issues.► Improved customer satisfaction and experience by liaising with cross-functional teams for creation of customized solutions for their applications.► Generated $1.5M revenue by working closely with a customer on innovative safety-related over- and under-pressure protection worker-monitor skid.► Accelerated verification of testing results by developing analysis program.

Tulsa, Ok, Us

• Gather and analyze meter data in search of trends • Work with engineers and data analysts to resolve meter communication problems • Schedule, create, and attend factory test for new equipment with supplier