David G. Email & Phone Number

Chicago, Illinois, United States

• Guided customers on sim card plans, features, and promotions, ensuring high satisfaction.
• Utilized advanced telecom software for precise service request processing and meticulous record-keeping.
• Exceeded sales targets through in-depth technology understanding and effective face-to-face interactions.
• Maintained updated product knowledge, staying abreast of the latest tech trends.
• Proficiently handled point-of-sale transactions, ensuring efficient activations, and addressing customer inquires.
• Actively participated in ongoing training, demonstrating commitment to continuous professional development.

Oakville, Ontario, Canada

• Spearheaded customer engagement at a leading digital store, providing expert advice on a vast array of technological devices, including smartphones, laptops and smart home products.
• Conducted hands-on product demonstrations and troubleshooting sessions, enhancing customer understanding and satisfaction.
• Collaborated with the sales team to exceed revenue targets, contributing to a 20% increase in overall sales within the department.
• Participated in ongoing training programs to stay updated on emerging technologies, ensuring the ability to provide customers with cutting-edge solutions.

Mississauga, Ontario, Canada

• Assisted clients in onboarding by explaining how Tangerine works by highlighting the features of online banking.
• Utilized active listening skills to understand and address customer needs effectively.
• Managed customer interactions using CRM software, guaranteeing an accurate record and efficient issue resolution.
• Achieved and exceeded performance metrics, consistently meeting response time and satisfaction goals.
• Collaborated with cross-functional teams to escalate and resolve complex customer issues.

Toronto, Ontario, Canada

• Collaborated with cross-functional teams to support client engagement and deal execution.
• Contributed to the preparation of financial models, investment memos, and presentations.
• Stayed up-to-date with industry news, regulatory changes, and macroeconomic trends.
• Engaged in ad-hoc projects and tasks as required by the team.

Master Of Business Administration - Mba, Executive Management

Bachelor'S Degree, Information Technology

• Extensively studied data analysis including descriptive, predictive, and prescriptive analytics. • Expert-level competency of R Studio.

Certificate In Data Science For Business, Complete

•Developing an understanding of key techniques such as data curation, regression models, prediction and analyses, and visualization..

Data Analytics Boot Camp, Data Analytics

Bachelor Of Engineering - Be, Computer Engineering