Dave Green Email & Phone Number

Paris, Île-de-France, FR

Paris, Île-de-France, FR

Paris, Île-de-France, FR

Managing a large Virtual Contact Centre Operation across sites in England, Scotland and Northern Ireland circa 1000fte for a large Public Sector Client.Accountable for the effective and efficient management of the core operations team, support functions and P+L with annual budgets in excess of £12m.Experienced in managing large contact operations on behalf.

Liverpool Street, England, GB

Manager of Contact Centre Operations for Public and Private Sector Contracts including North Tyneside Council Customer Services. As well as continuing the management and delivery of services to North Tyneside Council I also play an active role in business development and supporting Cofely's growth agenda. Key AchievementsDevelopment of Customer Service.

Delivering Contact Centre Services on behalf of North Tyneside Council.

Cobalt Business Park, North Tyneside, GB

Responsible for all operational and strategic management of the Contact Centre. Responsible for Operational team, WFM, Procurement and management of Call Automation technology, Channel Shift Strategy, Quality and Performance Management.

As a Senior Operations manager I had responsibility for ensuring the project was always running at maximum efficiency and at the highest standards. Responsible for a team of up to 400 call centre agents and all support functions including Team Leaders, Support Analysts and the Operations Team. Leading role in the implementation of this Large team.

As a customer service/sales operations manager I have responsibility for ensuring the project is always running at maximum efficiency and at the highest standards. Ensuring that all sales opportunities are led to completion and retention is a priority. My teams have dealt with customers of one of the worlds largest and most recognised IT corporations, a.

A client facing role, managing teams of coaches whilst ensuring quality standards and the expectations from both customers and clients are always exceeded. This role involved regular liaising with our Clients Vendor Manager, Vendor Quality Manager, Scheduling team, Sales teams and internal management to ensure the smooth operation of the contract through.

Provided leadership, support, coaching and training for a team of phone agents. Duties included monitoring agent’s calls and behaviors in order to identify weaknesses and providing technical product training or soft skills training.

Ba Honours Computing

Nvq Level 4 Management