Act as the primary liaison between the Franchisee/General Manager and all related internal personnel (NHOP Program and Support teams, Franchise Sales, Franchise Revenue Management, Field Services, Property Improvement Consultants, Quality Consultants, Sales Development Regional Directors, IT, HSS) to ensure a consistent line of communication during the opening process.Develop and execute procedures for New Hotel Opening date parameters for all new hotels. Provide details necessary to the tracking system for critical task list activities to include but not limited to all visits and actions outlined in the critical path. The tracking systems would also maintain information on opening statuses and ensure all paperwork is completed and submitted in a timely manner. Generate and analyze weekly/monthly reports to assess NHOP activities and the areas of opportunity, concern, etc. Monitor, identify, and implement needed changes to existing tactical and strategic New Hotel Opening plans.

• Act as the focal project manager for all activities related to future hotel openings• Build key relationships with franchisees while executing components necessary for the opening of the hotel through in-depth consultation by phone and on site visits• Act as the primary liaison between the Franchisee/General Manager and all related internal personnel• Develop and execute procedures for New Hotel Opening date parameters for all new hotels• Generate and analyze weekly/monthly reports to assess opening activities and the areas of opportunity• Consult with key managerial groups and applicable personnel to identify barriers to success, and paths to recovery• Maintain solid client relationships with Principal Correspondents and with managers at each assigned hotel• Consult with hotels joining the IHG system, emphasizing the importance of pre-sales and marketing activities• Provide consultation regarding the participation and implementation of key initiatives to maximize customer service and revenue management

• Served as member of Brand Leadership team and managed team of 21 regional directors, hospitality professionals providing on-site guidance in revenue management, marketing, and customer experience to over 1,500 owners and operators in Days Inn franchise system. • Achieved highest annual revenue per available room (RevPAR) and best product quality scores in brand history through a data-driven program of site visit prioritization. • Managed departmental budget of over $4M. • Executed numerous brand improvement initiatives through team – complete brand re-image, consistently and conscientiously improving brand standards.• Implemented brand-wide revenue management strategies.• Managed international master licensee client relationships.• Designed and managed brand recognition program for hotel owners and managers.

• Led team of over 50 hospitality professionals, providing phone-based operational support to over 5,000 franchised hotels in North America.• Addressed over 40,000 phone calls per year, with first-call resolution rate of over 96%.• Implemented a new CRM platform with the team to improve effectiveness, workflow efficiency and documentation.

• Created and staffed department of 20 field managers, providing on-site training and brand integration service for new franchisees across 7 national hotel brands.• Integrated over 400 new franchisees per year, reducing ramp-up time by more than 20%. • Designed integration program that resulted in business process patent for company.

• Oversaw franchise operations for Travelodge brand, including field marketing and support, training, and brand standards for 500 North American properties. • Assisted brand leadership in integrating franchisee community after Brand acquisition.

- Taught "Introduction to Hospitality" to first year students.

• Wrote and delivered training programs at regional and individual site level for owners and operators in Howard Johnson franchise system.• Authored comprehensive operational “toolbox” of training materials for hotel owners, covering all operating departments.

Provided operations guidance and franchise support to a portfolio of 150 owners and operators in the Days Inn franchise system.

• Managed all day-to-day operations, sales and staffing decisions at property level. • Won recognition for setting company records for highest RevPAR and quality audit scores.