David Greiner Email & Phone Number

White Plains, Ny, Us

White Plains, Ny, Us

Valhalla, New York, Us

• Build/propose budget for Fujifilm’s telecommunications, internet/circuits/MPLS, video conferencing, and mobile• Responsible for telecommunications: POTS, Analog, Cellular, VoIP, teleconferencing across 33 companies in North America.• Report financial status within IT Finance.• Identify cost-saving opportunities.• Find and narrow in on inefficiencies, find new solutions to products and processes.• Define and negotiate contracts and Service Level Agreements (SLAs) with vendors.• Report key metrics for system performance, capacity, and utilization to management.• Monitor overall vendor performance and negotiate improvements.• Work with IT infrastructure & PBX Cloud teams on contract negotiation and analysis.• Design and build AV conferencing rooms.• Develop and deploy training materials for use in rooms.• Consolidate services for streamlined employee experience.

Indianapolis, Indiana, Us

• Compile strategic initiative communications and status reporting including KPIs, milestones, risks, budget, and change management• Direct team members toward achieving daily goals, track performance, and provide timely feedback to the team• Manage/coach/develop team in India and local team members; encourage and support a high performance work culture• Develop and execute processes drive continuous improvement of invoice loading, and, client-facing operations and services• Identify, track, and resolve technical issues or bugs and provide actionable feedback to service managers• Manage incoming tickets; assess initial request and route to appropriate team member • Act as primary contact for client contracted processes, prioritizing and executing projects, performing troubleshooting and end-to-end testing

London, Uk, Gb

• Manage team in India handling Customer Invoice Loading and Contractual Obligations.• Lead the transition of services and training from team in India to team in Egypt.• Improve operational systems, processes, and policies in support of organization’s mission.• Use Excel to manage monthly and quarterly assessments and forecasts of team's financial performance against budget and operational goals.• Analyze and resolve data gaps for accurate cost allocations of all telecom assets (fixed and wireless) to departments and individuals.• Utilize Remedy ticketing system to monitor, measure, and communicate service progress, potential risks, and delays to Customer Service Managers.• Manage and increase effectiveness and efficiency of IT Finance Support Services through improvements to each function as well as coordination and communication between support and business functions.

London, Uk, Gb

• Implemented new external customers’ global telecom billing feeds into single billing system.• Managed electronic invoice loading, data analysis, and financial analysis for multibillion dollar corporations, from all global telecom carriers.• Maintained carrier relationships on a global level, with focus in Asia-Pac and EMEA.• Coded/conducted automated Initial Acceptance Tests and User Acceptance Tests on all acquired data and database using excel to automate SQL table checks. • Researched data feeds for the purpose of retrieval, loading, and verification with electronic data.• Liaised with IT and Developers to define and validate automated bill readers, eStatements, reports, and data feeds.• Interpreted all data and present it accurately to internal stakeholders and customers. • Coded and mapped telecommunication access charges, taxes, discounts, and call types. • Trained and coached new hires with processes, customer management, and project organization. • Built and coded files using excel and VB to import data into central billing system from carriers that could not meet minimum standards of invoice loading

Seattle, Wa, Us

• Analyzed and resolved metadata issues that prevented sales launch and determined Standard Operating Procedure (SOP) for mitigating potential revenue loss.• Managed production process for all women’s and men’s apparel and accessories products sold on MyHabit to ensure deadlines were met and issues were resolved in a timely manner.• Instituted new process to identify and remove inventory not received from sales to prevent blocking the photography, copywriting, and graphic design teams downstream.• Liaised with Marketing Department on seasonal sales to ensure photography and copy were appropriate and that sales and acquisition behind them were completed to launch on time.• Identified new business strategies by assisting with the automation of daily excel reports of upcoming sales, increasing visibility and workflow by 50%. • Worked with software development team to create a marketing workflow to track the progress of sales with special marketing campaigns. • Conducted Quality Assurance on all sales to make sure photography, videography, and copy were accurate and on brand for both Amazon and vendor.

Zurich, Ch

• Created financial reports utilizing FactSet, Bloomberg, and Credit Suisse library for Global Energy Department.• Conducted Qualitative and Quantitative research on companies utilizing valuation techniques and financial statement analysis. • Evaluated and made recommendations with current and potential holdings using Bloomberg and Credit Suisse databases.• Recommended new product ideas to marketing team based on client needs. • Pulled companies credit ratings. • Interfaced with approximately 30 client accounts for the Global Energy Department and cultivated relationships.• Assisted Legal and Compliance Department with record and information management.• Created PowerPoint presentations for corporate communication boards in New York City and Houston.

Bethel, Ct, Us

• Provide compassionate care to adult consumers with traumatic brain injuries• Encourage social and educational activities by engaging consumers in daily outings• Supervise consumers to ensure nutritional hygienic needs are met• Assist consumers with budgeting their moneyImprove consumers' life skills through 1:3 interactions

• Provided pricing and displays to current and potential clients• Designed displays and layouts• Fielded client requests and queries over e-mail and telephone, and in person when required

Ba, Sociology And Anthropology

Aa, Liberal Artsmay 2009