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● Management & Hiring● Remote Team Management● Electronic Visit Verification (EVV)● Process Improvement● Data-Driven Solutions● Systems Optimization● Contract Negotiation & Oversight● Vendor Relations● Diligence● Integrations● Implementation● HCHB Super User / CubHub Super User● Experience in Home Health, Hospice, Personal Care, Peds (PDN, Therapy), Mobile Physician Services, Outpatient Therapy● Project Management● SQL, Analytics, Forcura, EVV (Sandata, Tellus, HHA Exchange, others), Telemedicine, Medline/McKesson, Online Learning Hub (OLH), Asana, ExactCare, FamilyLink, Bamboo Health (formerly Patient Ping), CubHub (EMR), Practice EHR (EMR), Sharepoint, HCHB Exchange (HIE), SHP, Trella, Referral Source Link (RSL), RPA, HCHB Smart Scheduling
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Head Of Customer SuccessNarrable Oct 2023 - PresentSan Francisco, Ca, Us -
Health It Strategy ConsultantJames River Home Health And Hospice Aug 2023 - PresentRichmond, Va, Us -
Director, Health Applications Strategy And InnovationJames River Home Health And Hospice Sep 2022 - Aug 2023Richmond, Va, Us● Decreased turnover by more than 25% by focusing on clinician satisfaction and improved data transparency to leadership; completed hand-written note campaign to connect with high-risk staff.● System Admin for Homecare Homebase and all other HIT platforms● Lead existing branches through 2x census growth in Home Health and Hospice service lines ● Value Based Purchasing (VBP)- Initiated & lead performance improvement, performance on 100% of VBP measures improved during tenure.● Increased Hospice Care Index (HCI) Visits Near Death by more than 36% and 3x'd visits qualifying for SIA benefit without use of external software or extra cost.● Audited partner portals, changes from audits directly resulted in $40k in quarterly earned revenue otherwise lost, or nearly $160k annually (+350 referrals)● Worked closely with IT Managed Service Provider on IT initiatives● Project Managed and managed automations with RPA vendors● Decrease of workflow processing time by 38% via system optimizations, data and training.● Directly decreased missed visits by 20%● Utilized network to bring in experienced and valuable consultation, passing $20k savings to employer● Decreased Hospice IDG time by 40% through system process refinement. ● Automated compliance reporting● Completed cloud migration● Trained all new backoffice staff on data analytics and acted as system administrator● Assisted sales in hospice referral automations● Automated reporting to prevent surprise billing. ● Phone Service rollout● Managed, educated on and implemented software releasesAnnual Savings / Earnings realized directly from my role in 2023 Q2 alone equaled more than $300,000
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AdvisorIo Health Tech Jul 2023 - Jul 2024Pasadena, Ca, Us -
Managing PartnerDcc Associates Nov 2022 - Oct 2023HCHB Super User Consulting & OutsourcingAnalytics | Log Shipping | Data Engineering & Data Science Consulting & OutsourcingRecruiting AutomationRevenue Cycle Services, Consulting & OutsourcingCoding & QABook Keeping & Payroll
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Business Development ManagerMaxwell Healthcare Associates, Llc Mar 2022 - Sep 2022Shoreview, Minnesota, Us● Executed 13 SOWs with an average deal size of $94,416, generating $1,227,410 in total sales.● Generated new business by establishing trust and building strong relationships. -
Director Of Emr Strategy & OperationsTeam Select Home Care Apr 2021 - Mar 2022Phoenix, Arizona, Us● Lead EMR team through 10x expansion, including supporting, implementing & integrating 29 branches in 7 new states● Eliminated at least 52k extraneous workflow tasks (annually). Measures cut out at least 4,000 annual hours worth of manual clicks and accelerated important processes.● Worked with Sandata and other vendors to develop Alternate Electronic Visit Verification (EVV) solution tailored to Team Select, implementing in each Open Vendor Model state (5). Lead integration of EVV (Sandata, CellTrak, HHA Exchange, Tellus) into all Team Select EMRs.● Used SQL knowledge to work closely with BI team - developing intelligent automation and reporting tools to increase productivity and decrease need for additional FTEs. Some roles as much as 3x'ed in productivity and many tasks eliminated entirely.● Developed committee for HCHB forms improvement. Results included ~62 minute decrease in Home Health Start of Care median visit time without loss of documentation quality & compliance. ● Lead EMR partnership management and integration efforts with partner systems for Medication Mgmt, Care Coordination, Patient Engagement, Virtual Care, and other initiatives. -
Senior Manager Of Emr Strategy & OperationsTeam Select Home Care Mar 2020 - May 2021Phoenix, Arizona, Us
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Manager Of Emr Strategy And OperationsTeam Select Home Care May 2019 - Mar 2020Phoenix, Arizona, Us
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Senior AnalystTeam Select Home Care Jan 2018 - Apr 2019Phoenix, Arizona, Us
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Customer Experience ManagerHomecare Homebase Nov 2015 - Dec 2017Dallas, Tx, Us● Managed ~20 new and existing clients at a time, optimizing software usage.● Traveled on-site to present to C-Suite Executives.● Worked closely with Product Management, Professional Services and Development teams to ensure customer needs were communicated clearly and executed upon timely.● Maintained 95%+ client satisfactory rate in my tenure. -
Customer Experience SpecialistHomecare Homebase Mar 2014 - Oct 2015Dallas, Tx, Us● Researched and solved issues while maintaining department-leading productivity.● Used SQL daily to find business opportunities for clients, make data changes, create custom reports and audit user activity.● Wrote numerous manuals, best practices guides, and training documents.
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Customer Experience RepresentativeHomecare Homebase Jan 2013 - Feb 2014Dallas, Tx, Us● Fielded inbound calls and support requests on all HCHB functional areas.
David Griffith Skills
David Griffith Education Details
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Abilene Christian UniversityBusiness / Advertising & Pr
Frequently Asked Questions about David Griffith
What company does David Griffith work for?
David Griffith works for Narrable
What is David Griffith's role at the current company?
David Griffith's current role is Post Acute Expertise & Solutions.
What is David Griffith's email address?
David Griffith's email address is dg****@****chb.com
What is David Griffith's direct phone number?
David Griffith's direct phone number is +121423*****
What schools did David Griffith attend?
David Griffith attended Abilene Christian University.
What are some of David Griffith's interests?
David Griffith has interest in Human Rights, Social Services, Poverty Alleviation.
What skills is David Griffith known for?
David Griffith has skills like Management, Customer Satisfaction, Customer Service, Public Speaking, Powerpoint, Microsoft Office, Account Management, Customer Engagement, Healthcare Information Technology, Business Process Improvement, Software Analysis, Project Management.
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