Main Responsibilities:Investor Relations: Key point of contact for our investors and analysts, responding to inquiries and provide updates on performance. Make updates to our investor presentation on a timely manner to provide business updates. Coordinate the process for quarterly earnings calls and the annual shareholder meetings. Send press releases and ensure that our website is update to date with accurate company information.Corporate Strategy Responsibilities: Assist in developing and executing on Omega’s corporate strategy by working closely with executive leadership to identify growth opportunities and assess market trends. ESG Strategy and Oversight: Oversee the ESG strategy and reporting for Omega. Compile data for our annual ESG summary. Work with design teams on formatting of annual ESG summary. Report on progress of our key initiatives to executive leadership and the board of directors. Technology Investments: Perform due diligence related prospective technology investments in companies in the long-term care or senior housing/skilled nursing industries including market research. Build financial models and projections to create company valuations. Corporate Finance & Treasury: Create and update corporate financial models, perform ad-hoc scenario analysis for executive leadership. Assist in corporate treasury functions.

Support Omega's Investor Relations and Corporate Strategy initiatives. Create and update financial models, run scenario analysis, and monitor competitive landscape for Executive Leadership team. Communicate with institutional and retail investors, and covering analysts, regarding Omega's financial and competitive position. Support the development of long-term corporate strategy initiatives. Maintain and update Investor Presentation, and Investor Relations website. Assist with ESG initiatives and reporting. Coordinate the process for quarterly earnings calls and the annual shareholder meetings.

CUSG Finance Board provides financial oversight of the 11 University Cost Centers. The Finance Board performs a number of tasks so that its members can develop an understanding of each Cost Center's goals and financial position, and ensure that it is using student fee dollars appropriately.

Partnered with senior leadership and various departments across the company to create financial models for strategic capital investment opportunities.Evaluated and analyzed investments based on EVA, DCF, IRR, and PBP hurdles in accordance with guidelines set by the CFO. Partnered with the Engineering team to streamline the process for valuing capital requirements for new projects. Formalized the process for calculating capitalized interest and working capital related to modeling efforts. Supported the FP&A team through monthly, and quarterly variance analysis and forecast reporting.

Developed a suite of performance metrics specific to each business unit to measure customer experience performance of digital assets and call centers. Analyzed current business processes related to key customer interactions, and provided recommendations to stakeholders by quantifying potential cost savings and increased profits. Completed analysis on digital transactions, in conjunction with customer feedback, leading to a website redesign and a quantifiable impact of $250,000 in increased profit per year. Wrote monthly and quarterly reports for Executive Leadership identifying shifting trends within customer base, key performance metrics related to digital and call center interactions, and industry trends.

Partnered with different business units to design and launch various customer surveys to gain insights around customer behavior. We combined our data with business specific metrics to find key drivers and ways to increase customer satisfaction, productivity, and cost savings.

Analyzed customer experience data for the Power/Energy group across deregulated energy markets. Reviewed customer interaction data to optimize multiple 3rd party marketplace websites. Conducted split testing across landing and product pages to drive increases in response rate, visit conversion and other KPI's. Worked across groups with developers, SEO and paid search teams on multiple initiatives such as automated QA, site redesigns and new product launches. Conducted market research to optimize product listings and interaction drivers. Reviewed VoC and NPS data across websites.

VOC Analyst at TIAA-CREF - Evaluated website performance and customer feedback to develop recommendations on website functionality for leaders of Voice of the Customer group to identify underlying themes to improve customer satisfaction and user experience. Maintained VOC dashboards and update executive briefings. Other responsibilities included providing ad hoc reporting and data analysis for product manager.

Directly supported the client management of TIAA-CREF, Wells Fargo, The Hartford and First Republic Bank. Responsible for a variety of cross departmental activities focused on: contractual and financial activities, business management account routines, presentation preparation, client on and off boarding of resources, time-entry review and reconciliation, expense review and reconciliation, invoice audits, contractual review and financial review. Provided analysis for weekly executive meetings around opportunity management. Secondary responsibilities included supporting additional resource management activities to include but not limited to: fulfillment/ resource alignment, recruiting and any additional ad-hoc needs of the accounts.

InsiderScore is the world's leading insider trading, institutional ownership and stock buyback research and analytics firm.Analyzed data from SEC filings and produce reports to send to investors as well as work with other team members to maximize time and client outreach. Developed an understanding of different investing plans and implement process to meet the needs of a diverse client base. Spoke with investors daily, discussing pertinent insider activity. Managed Bloomberg and FactSet databases, fielded investor inquiries, and have conducted industry research and quantitative analysis around stock buyback plans and institutional holdings data for specialized reports.

Derived demand for local and University busing, which allowed for schedule reform and increased efficiency. Analyzed and graphed survey data from students, faculty and staff; and formatted a presentation about alternative transportation options that was delivered to the University Architect.