David Grolman

David Grolman Email and Phone Number

SVP - Retail Sportsbook and Customer Service @ Boomer's Sportsbook
Las Vegas, NV, US
David Grolman's Location
Las Vegas, Nevada, United States, United States
About David Grolman

As a Hospitality & Retail Operations Leader, I partner with my senior leadership team to scale business through rapid M&A and organic growth. ๐—Ÿ๐—˜๐—”๐——๐—œ๐—ก๐—š ๐—š๐—Ÿ๐—ข๐—•๐—”๐—Ÿ ๐—ง๐—˜๐—”๐— ๐—ฆ ๐—™๐—ฅ๐—ข๐—  ๐—•๐—˜๐—›๐—œ๐—ก๐—— Someone once said, โ€œDonโ€™t be the sage on the stage. Be the guide on the side.โ€ I take this to heart when I bring internal and external teams together from various highly skilled disciplines to advance the goals of our company. The best thing I can do for my teams is get out of their way and let them execute with excellence against my vision of success. Iโ€™ve been inspired by their expertiseโ€”which spans retail programming; secure and compliant state-of-the-art technology development; robust multi-unit infrastructure builds; global office openings; operational design and renovation; and new construction buildsโ€”as they deliver all within budget and ambitious deadlines. ๐—•๐—ฌ-๐—ง๐—›๐—˜-๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ๐—ฆ ๐—ฆ๐—ก๐—”๐—ฃ๐—ฆ๐—›๐—ข๐—ง The following provides a glimpse into the breadth of my oversight and the capabilities of my teams: ๐—ฆ๐—ฝ๐—ผ๐—ฟ๐˜๐˜€๐—ฏ๐—ผ๐—ผ๐—ธ ๐—ข๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ 180+ sportsbook locations w/ high-tech wagering installations 3K kiosk units across 32 states 5 office openings in 2 states + 3 countries ๐—–๐—ฎ๐—น๐—น ๐—–๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ๐˜€ 4 locations 200+ agents hired + AI installations 4K contacts/day ๐—›๐—ผ๐˜๐—ฒ๐—น ๐—ข๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€ Multiple 2K+ room casino hotel operational leadership (including rate management & renovations) ๐—–๐—›๐—”๐—ก๐—š๐—˜ & ๐—”๐—š๐—œ๐—Ÿ๐—œ๐—ง๐—ฌ As my career trajectory illustrates, I embrace change. I launched my career in small hotels and soon transitioned to the training space. Then, when an opportunity arose with Harrahโ€™s to run their casinos, I jumped at the chance to move to Vegas. Ultimately, I landed with William Hill and Caesars Digital, where I served as SVP and CSBO leading their Retail Sports Betting operation. This agility has served me well as I profitably navigated two global economic crises that disproportionately impacted my industry. ๐—œ๐—ก๐——๐—จ๐—ฆ๐—ง๐—ฅ๐—ฌ ๐—Ÿ๐—˜๐—”๐——๐—˜๐—ฅ๐—ฆ๐—›๐—œ๐—ฃ Strong outside relationships are key to our success, and itโ€™s been a privilege to contribute to meetings, conferences, and other industry events, including as: โˆŽ Panelist at the SBC Summit North America (annual gaming trade show) in 2022 & 2023 โˆŽ Presenter on the business of Sports Betting for the Dept. of Small & Local Business Development (DSLBD) in 2021 & 2022

David Grolman's Current Company Details
Boomer's Sportsbook

Boomer'S Sportsbook

View
SVP - Retail Sportsbook and Customer Service
Las Vegas, NV, US
Employees:
11
David Grolman Work Experience Details
  • Boomer'S Sportsbook
    Svp - Retail Sportsbook And Customer Service
    Boomer'S Sportsbook
    Las Vegas, Nv, Us
  • Fanatics Betting & Gaming
    Svp - Retail
    Fanatics Betting & Gaming Jun 2024 - Present
  • Caesars Sportsbook & Casino
    Svp- Retail Operations And Chief Retail Sportsbook Officer
    Caesars Sportsbook & Casino 2013 - Sep 2023
    William Hill US | Caesars DigitalOversaw $1.5B and led a team of 800+ in over-the-counter wagers at 180+ retail sportsbook locations across 32 states. Ensured all books were AML and gaming regulation compliant. Caesars Digital acquired William Hill in 2021. Led design, build, and renovations for all William Hill/Caesars locations. Served on William Hillโ€™s KYC and AML compliance committees.Opened first new legal sportsbook retail location outside of Nevada post PASPA.Built and opened the first legal sports betting location in a major sports arena at Capital One Arena in Washington, DC, as well as the first location in a Major League ballpark at Chase Field in Phoenix, AZ.Advised technology team and oversaw installation of a new wagering program in all US sportsbook retail locations. In NV alone, installed 120 locations within record 3 weeks.Led entire customer contact center construction, design, and infrastructure to scale from 1 small call center to 4; hired 200+ agents, added chat bots, and expanded to Atlantic City and offshore locations.Opened 5 full offices in 2 states and 3 countries. Facilitated building of Krakow, Poland and Leeds, UK offices by managing global contracts for leases, architects, and designers.Rolled out 3K next-generation (industry-leading) kiosks equipped to handle 50% of total volume. Led internal team and supplier that designed, manufactured, shipped, and installed secure platform technology at 180 locations.Built and opened William Hill's first location outside of NV, with an off-track betting location in Council Bluffs, IA.Led 15 simultaneous projects in Mississippi in 2018.
  • American Casino & Entertainment Properties
    Vice President - Hotel Operations
    American Casino & Entertainment Properties Aug 2008 - Apr 2013
  • Harrahs Las Vegas
    Director Of Hotel Operations
    Harrahs Las Vegas Feb 2006 - Aug 2008

Frequently Asked Questions about David Grolman

What company does David Grolman work for?

David Grolman works for Boomer's Sportsbook

What is David Grolman's role at the current company?

David Grolman's current role is SVP - Retail Sportsbook and Customer Service.

Not the David Grolman you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.