David Grolman Email and Phone Number
As a Hospitality & Retail Operations Leader, I partner with my senior leadership team to scale business through rapid M&A and organic growth. ๐๐๐๐๐๐ก๐ ๐๐๐ข๐๐๐ ๐ง๐๐๐ ๐ฆ ๐๐ฅ๐ข๐ ๐๐๐๐๐ก๐ Someone once said, โDonโt be the sage on the stage. Be the guide on the side.โ I take this to heart when I bring internal and external teams together from various highly skilled disciplines to advance the goals of our company. The best thing I can do for my teams is get out of their way and let them execute with excellence against my vision of success. Iโve been inspired by their expertiseโwhich spans retail programming; secure and compliant state-of-the-art technology development; robust multi-unit infrastructure builds; global office openings; operational design and renovation; and new construction buildsโas they deliver all within budget and ambitious deadlines. ๐๐ฌ-๐ง๐๐-๐ก๐จ๐ ๐๐๐ฅ๐ฆ ๐ฆ๐ก๐๐ฃ๐ฆ๐๐ข๐ง The following provides a glimpse into the breadth of my oversight and the capabilities of my teams: ๐ฆ๐ฝ๐ผ๐ฟ๐๐๐ฏ๐ผ๐ผ๐ธ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ 180+ sportsbook locations w/ high-tech wagering installations 3K kiosk units across 32 states 5 office openings in 2 states + 3 countries ๐๐ฎ๐น๐น ๐๐ฒ๐ป๐๐ฒ๐ฟ๐ 4 locations 200+ agents hired + AI installations 4K contacts/day ๐๐ผ๐๐ฒ๐น ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ Multiple 2K+ room casino hotel operational leadership (including rate management & renovations) ๐๐๐๐ก๐๐ & ๐๐๐๐๐๐ง๐ฌ As my career trajectory illustrates, I embrace change. I launched my career in small hotels and soon transitioned to the training space. Then, when an opportunity arose with Harrahโs to run their casinos, I jumped at the chance to move to Vegas. Ultimately, I landed with William Hill and Caesars Digital, where I served as SVP and CSBO leading their Retail Sports Betting operation. This agility has served me well as I profitably navigated two global economic crises that disproportionately impacted my industry. ๐๐ก๐๐จ๐ฆ๐ง๐ฅ๐ฌ ๐๐๐๐๐๐ฅ๐ฆ๐๐๐ฃ Strong outside relationships are key to our success, and itโs been a privilege to contribute to meetings, conferences, and other industry events, including as: โ Panelist at the SBC Summit North America (annual gaming trade show) in 2022 & 2023 โ Presenter on the business of Sports Betting for the Dept. of Small & Local Business Development (DSLBD) in 2021 & 2022
Boomer'S Sportsbook
View- Website:
- betwithboomer.com
- Employees:
- 11
-
Svp - Retail Sportsbook And Customer ServiceBoomer'S SportsbookLas Vegas, Nv, Us -
Svp - RetailFanatics Betting & Gaming Jun 2024 - Present
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Svp- Retail Operations And Chief Retail Sportsbook OfficerCaesars Sportsbook & Casino 2013 - Sep 2023William Hill US | Caesars DigitalOversaw $1.5B and led a team of 800+ in over-the-counter wagers at 180+ retail sportsbook locations across 32 states. Ensured all books were AML and gaming regulation compliant. Caesars Digital acquired William Hill in 2021. Led design, build, and renovations for all William Hill/Caesars locations. Served on William Hillโs KYC and AML compliance committees.Opened first new legal sportsbook retail location outside of Nevada post PASPA.Built and opened the first legal sports betting location in a major sports arena at Capital One Arena in Washington, DC, as well as the first location in a Major League ballpark at Chase Field in Phoenix, AZ.Advised technology team and oversaw installation of a new wagering program in all US sportsbook retail locations. In NV alone, installed 120 locations within record 3 weeks.Led entire customer contact center construction, design, and infrastructure to scale from 1 small call center to 4; hired 200+ agents, added chat bots, and expanded to Atlantic City and offshore locations.Opened 5 full offices in 2 states and 3 countries. Facilitated building of Krakow, Poland and Leeds, UK offices by managing global contracts for leases, architects, and designers.Rolled out 3K next-generation (industry-leading) kiosks equipped to handle 50% of total volume. Led internal team and supplier that designed, manufactured, shipped, and installed secure platform technology at 180 locations.Built and opened William Hill's first location outside of NV, with an off-track betting location in Council Bluffs, IA.Led 15 simultaneous projects in Mississippi in 2018. -
Vice President - Hotel OperationsAmerican Casino & Entertainment Properties Aug 2008 - Apr 2013 -
Director Of Hotel OperationsHarrahs Las Vegas Feb 2006 - Aug 2008
Frequently Asked Questions about David Grolman
What company does David Grolman work for?
David Grolman works for Boomer's Sportsbook
What is David Grolman's role at the current company?
David Grolman's current role is SVP - Retail Sportsbook and Customer Service.
Not the David Grolman you were looking for?
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David Grolman
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