David Shaffer Email & Phone Number

Sales and ProfitabilityExceed personal sales goals and profit targets by consistently outselling other counter persons 3 to 1Pull and fill orders from current inventoryLocate out-of-stock parts from outside source and submit an emergency order, if necessaryNotify all parties when special order parts have been receivedPull orders for delivery to body shop, making sure all parts are tagged with customer names and job numberVerify will-call and back-order files weekly and returns to vendors, or stocks those times not picked upAssist outside sales representatives and service department with ordersMake sure all internal requests for parts are billed on service repair orderInventory ControlAssist Parts Manager with stock orders as neededMaintain an accurate stock count to facilitate accurate parts inventoryScrap parts as needed in the warehouseFollow up on back-ordered parts and replenish assigned inventory dailyCustomer ServiceProvide fast and courteous service to both technicians and retail customersOffer proven ability to interface effectively with customers from diverse backgrounds and personalitiesStrong problem solver able to assess customer needs and develop solutions to retain them or gain new customersPatiently handle and resolve even the most difficult situations in stressful and fast-paced environments

Sales and ProfitabilityExceed personal sales goals and profit targets by consistently outselling other counter persons 3 to 1Pull and fill orders from current inventoryLocate out-of-stock parts from outside source and submit an emergency order, if necessaryNotify all parties when special order parts have been receivedPull orders for delivery to body shop, making sure all parts are tagged with customer names and job numberVerify will-call and back-order files weekly and returns to vendors, or stocks those times not picked upAssist outside sales representatives and service department with ordersMake sure all internal requests for parts are billed on service repair orderInventory ControlAssist Parts Manager with stock orders as neededMaintain an accurate stock count to facilitate accurate parts inventoryScrap parts as needed in the warehouseFollow up on back-ordered parts and replenish assigned inventory dailyCustomer ServiceProvide fast and courteous service to both technicians and retail customersOffer proven ability to interface effectively with customers from diverse backgrounds and personalitiesStrong problem solver able to assess customer needs and develop solutions to retain them or gain new customersPatiently handle and resolve even the most difficult situations in stressful and fast-paced environments

Sales and ProfitabilityCalculated accurate stock orders to ensure adequate on-hand inventory increasing profitabilityManaged all aspects of departmental expenses to insure profitability through the use of merchandizing, advertising, marketing and trained personnel Reduced lost sales, emergency purchases and departmental expensesProtected against loss through spoilage, theft or fraud, and obsolescenceImproved retail and wholesale sales by utilizing direct mail advertising and contacting wholesale accounts on a regular basisConducted and assisted with yearly parts inventory and accountingInventory ControlEstablished and maintained inventory control system for $200,000 parts inventory that met dealership’s parts and accessories internal and warranty as well as fixed retail and wholesale customersDocumented past sales and unmet demands in order to estimate future parts requirementsMaintained and tracked inventory to contribute to the efficient operation of the Service Department and Body ShopDiscerned and assessed the balance between availability and inventory investmentDevised and controlled inventory storage system: equipment, bin locations, bin numbering, and bin tagsPersonnel ManagementEstablished and maintained practices designed to hire, train, develop and motivate employeesEffectively communicated the department’s objectives along with each employee’s personal responsibilities to meet those objectivesMotivated employees to increase profitability while maintaining efficiencyConducted performance reviews on a regular basis to discuss any problems by analyzing expectations and motivationsResolved conflict as neededSafety ControlResponsible for overall safety rules and regulations maintained throughout the dealershipImplemented and organized Emergency Evacuation ProceduresInspected premises on regular basis to verify compliance with OSHA safety guidelines