David, Jr. Guillermo Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

Quezon City, Philippines

• Oversaw computer network related issues such as Internet, local area network, installation of local printer, printer server, software, and email related issues.
• Head of the installation and assembly team and supervised the production of materials, fabrication and assembly of panelized frames.
• Reviewed rough sketches, red mark drawings, specifications, and other engineering data received from clients and sales executives.
• Created accurate CAD drawings from hand sketches, verbal instructions, and site visits.
• Designed panelized roofing and prefabricated houses, offices and warehouses based on Bahay Tibay concept and estimates of materials including bill of materials needed for the construction of project and cutting lists.
• Archived sketches and drawings CAD files; kept the files organized; updated project folders and files as jobs progress and revisions are made.

Philippines

• Listened to the descriptions of customer issues and determined how and if they can be fixed.
• Provided the highest quality customer service while guiding and educating customers through established troubleshooting procedures and created ticket every time receiving calls.
• Performed technical support for the cable, phone and Internet services via phone to diagnosed technical issues and walked customers through the steps needed to fix various problems.
• Assisted customers for the installation and configuration of their devices for cable, phone and Internet services such as activation of cable boxes like DVR, set top box, Video on Demand, accessed the Router's Web.
• Registered client’s new devices on the system to setup and activate the cable boxes and router online.
• Assisted customers for their complaints, billing concerns, payments and upgrade on their services.

Saudi Arabia

• Ensured that images that require metadata as provided by the ARAMCO Photographers be encoded with properly formatted metadata in English.
• Verified that all images awaiting metadata entry must be properly stored and also images that have metadata are awaiting Quality Control.
• Ensured that metadata information should indelibly accompany all the digital images files, as used in asset management systems to enable the rapid and accurate identification and retrieval of images.
• Oversaw the necessary research; retrieval of relevant data from source locations and entry of metadata for ARAMCO scanned digital image files.

Sabic Riyadh, KSA

• Designed database program for monitoring and tracking the photography, videography & images requests.
• Generated weekly, monthly, quarterly & yearly report to be submitted to the Department Head & Director of our department
• Installed & configured Windows Server 2003, Active Directory for Domain Controller, Printer & File Server.
• Managed, maintained the computer network & administered Windows server.
• Established & maintained user accounts, profiles, file sharing, access privileges & security.
• Troubleshoot & repaired computer network, computer hardware and software problems.

Riyadh, Saudi Arabia

• Demonstrated the installation and configuration of Windows 2003 server systems such as installation of Active Directory for Domain Controller, Printer and File Server.
• Helped students solve the basic network design problems using knowledge of common local area network architectures.
• Provided input to information technology (IT) to all students on using computers and networks to solve business problems to enhance productivity.
• Applied knowledge of computers, software, networking technologies, and information assurance to an organization's management, operations, and requirements.
• Designed and build a simple local area network, and implemented appropriate network operating system client and server software in Windows environment using TCP/IP.
• Demonstrated the configuration of File system permissions, managing Roaming User Profiles, creation of user and groups.

China

• Taught Oral English to all freshmen and Sophomore University Students.
• Prepared lesson plan and class activity every day.
• Maintained appropriate work habits, including regular and punctual attendance and appropriate use of conference and planning time.
• Encouraged student enthusiasm for the learning process and the development of good study habits.
• Setting tasks which challenge students and ensured high levels of interest.
• Provided clear structures for lessons maintaining pace, motivation and challenge.

Philippines

• Reported to VP-General Manager
• Took initiative in Regional Sales Manager’s absence.
• Designed and updated sales report program using SAP R/3 for sales group and higher management.
• Analyzed and interpreted statistical data in order to identify significant differences in relationships among sources of information.
• Generated and Analyzed sales report through Systems, Applications, Products in Data Processing (SAP R/3) nationwide per salesman, per district, per region, per product line, per billing documents, and per materials.
• Developed project analysis plan, including computer-generated table specifications, statistical analysis plan, and research report format.

Philippines

• Generated and Analyzed sales report through Systems, Applications, Products in Data Processing (SAP R/3).
• Coordinated to field sales personnel and monitored daily sales and collections.
• Purchasing Officer.
• Provided administration support to Sales Reps, Sales Supervisors, Regional Sales Managers, Supervisors and VP-GM.
• Coordinated to HR Department, Finance Department, Logistics Department and Distribution Department etc.
• Recommended management action to improve standard operating procedures and presented comparisons on costs, risks, and benefits.